Job Description

This Trainer provides training and support to Customer Service Representatives for start up and acquisition centers within a designated region.

• Providing follow up and training for any CIS and LincareNet application updates
• Supervising Area Trainers in their training responsibilities within a designated region
• Familiarity and re-emphasis of all compliance policies and procedures mandated from the Compliance Officer of the company, and the reporting of infractions of these policies and procedures to the proper source for resolution
• Developing and maintaining working relationships with Region Managers, Area Managers, and Region Billing and Collection Managers to help assess problem areas and provide support and assist in resolutions
• Working with Area and Region Managers to identify training goals and create a training plan for the region
• Reporting all training schedules and monthly progress reports to the National Training Coordinator for all Regional and Area training conducted within a region
• Leadership role as a member of the LincareNet Region Transition Team for the duration of this phase for a designated region that will include organizing, communicating, and schedule assessment for the centers to team members and appropriate LincareNet project members
• Being available to participate in the ongoing LincareNet application in various stages of duties
• Providing follow up support for centers within a region Group Classroom sessions and individual support as needed
• Providing training and support for all center staff in start up centers and acquisitions for the LincareNet application

Qualifications

• Must have proven human relations skills dealing with employees and administration
• Proficiency in LincareNet and CIS
• High School Diploma or GED required
• must occasionally lift and/or move up to 25 pounds