Job Description

Are you passionate about developing people, creating engaging learning experiences, and shaping operational excellence? We’re looking for a dynamic Global Operations Trainer who thrives in a fast‑paced, collaborative environment and is excited about making a measurable impact. In this role, you’ll be at the forefront of onboarding new talent, driving upskilling initiatives, and ensuring our teams are equipped with the knowledge and confidence they need to succeed.

If you’re someone who loves facilitating growth, enjoys designing effective training experiences, and is committed to continuous self‑development, this is your opportunity to elevate your career in a global setting. Step into a role where your expertise unlocks potential—and where your growth matters just as much as the learners you support.

💼 Perks & Benefits

• Cross-functional exposure to broaden your operational and leadership expertise
• Primarily work‑from‑home setup with occasional office collaboration as needed
• Company-provided work tools to support your success
• Career advancement opportunities within Learning & Development
• Competitive salary package aligned with your experience and skill set

🌟 What You'll Do

• Conducting new hire and upskilling training on product and system processes
• Periodically updating training materials and content that is fit for the purpose and creates maximum leaner engagement
• Delivering refresher sessions based on Areas of Improvement highlighted by Operations teams
• Update and Manage training reports ensuring 100% data accuracy and integrity
• Supporting organizational objectives by meeting the expected training output and controlling attrition while focusing on high pass rates
• Supporting organizational objectives by meeting the expected training output and controlling attrition while focusing on high pass rates
• Ensure consistent scoring & feedback delivery approach for all participants trained
• Keep the employees updated on new process updates and conduct refresher training on the same if necessary
• Organize, Plan and Implement monthly cyclic activities including refresher training and monitoring.
• Awareness sessions on company policies if necessary
• Handle people-related and product-related escalations for all participants in training.
• Plan and run campaigns to drive awareness and improvements in Compliance and Process areas (especially during New Hire Training)
• Demonstrate the ability to execute training tasks and assignments on short notice
• Plan and enhance training workshops and projects, while actively engaging in self-development
• Develop cross-functional skills across processes and provide support for team training needs as required.
  

🎯 What We're Looking For

• Must have minimum of 3+ years’ experience with Global Operations
• Strong knowledge of Global Operations processes (Canada Data SD or US Verifications SD)
• Excellent Communication Skills
• Proficiency in stakeholder management and conflict resolution
• Good working knowledge of MS Office (especially Excel & PowerPoint)
• Should be collaborative in approach and excellent in planning and organizing schedules
• Strong ownership & accountability is a must

📋 Additional Requirement

Please note that a valid NBI clearance is required for this role. Candidates must ensure it is available as soon as possible to avoid delays in the hiring process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.