Job Description

Scheduled Hours

40Active participant on training team based in particular area of clinical or business expertise. Consistently accomplishes assigned tasks according to project deadlines, schedules and quality standards.

Credentialing:

• Attend and successfully complete the six to nine week Trainer Credentialing Program in St. Louis. Requirements for successful completion include: a passing grade of 80% or higher on the competency exam and successfully presenting a training topic.

Training:

• Arrive prior to scheduled training class to prepare the classroom, including setting up the training environment and other logistics.
• Deliver standardized, instructor led, scripted training curriculum to Providers, clinical and non-clinical staff.
• Conduct engaging and effective training sessions to diverse audiences.
• Perform Attendance and Competency assessment tracking after each class.
• Complete required documentation related to class session.
• Incorporate the principles of Adult Learning in training classes.
• Assess training needs before, during and after each class.
• Make necessary adjustments to training delivery based on student and training team feedback.

Policy and Procedures

• Adheres to the BJC HealthCare and WashU core values as demonstrated through positive patient/guest relations, positive and effective interactions with staff and formulating and meeting developmental goals.
• Applies the knowledge of unit/department workflows & policy and procedures associated with the use of Epic software.

Go-Live:

• Provide support to all staff and providers according to assigned coverage schedule.
• Conduct rounding to BJC Healthcare and WashU sites during the initial weeks of go-live to support end users according to the assigned coverage schedule.

Issues Management:

• Training and support issues are identified, communicated and escalated to ensure timely resolution.
  

Communication:

• Strong verbal and written communication skills with a proven ability to build collaborative relationships with a variety of departments.
• Participates in regular day-to-day communication with BJC Healthcare and WashU project teams to ensure the training will fit the organization's needs.

Post Go-Live Support and Optimization

• Provide on-going unit/department rounding as assigned to provide training and support.
• Identify issues and concerns and communicate those back to project team for discussion and resolution.
• Identify trends that may require additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc.
• Promote effective use of the Epic system, identify and prevent bad habits and workarounds.
• Serve as a change agent to promote, effect and support change in workflow and behaviors related to the Epic system implementation (documentation at the point of care, on-line review of information, etc.)
• Conduct new hire computer system training during the transition period as needed.

Working Conditions:
Job Location/Working Conditions:

• Normal office environment.

Physical Effort:

• Typically sitting at a desk or table.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

CertificationsProfessional Licenses

No specific certification/professional license is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Requirements:

• An 18 month commitment to work full time alongside other operational and IS professionals, to attend credentialing training (6-9 weeks) and to train end users across BJC Healthcare and WashU. If needed, and mutually agreed to, a request to continue might be made that would extend the borrowed employee through phase II.
• Attend and successfully complete the 6-9 week Trainer Credentialing Program in St. Louis. Ability to work variable shifts. Training will be provided Monday through Saturday (possibly on Sunday). Training will be conducted during daytime and evening hours to accommodate the large volume of end users.

Preferred Requirements:

• Prior training experience and expertise is strongly desired; a passion for the education of adults; Registered Nurse strongly preferred.
• Knowledge of BJC Healthcare and Washington University clinical and operational workflows, as well as policy and procedures is beneficial.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

CertificationsProfessional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Adaptability, Clinical Operations, Customer Service, End-User Training, Epic Systems, Flexible Mindset, Group Presentations, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Nursing Fundamentals, Operational Efficiency, Strive for Excellence, Teaching Diverse Learners, Technical Knowledge, Training Presentations, Training Programs, Trustworthiness, Work Attitudes, Workflow Process

Grade

G10-H

Salary Range

$25.47 - $39.49 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ

Accommodation

If you are unable to use our online application system and would like an accommodation, please emailCandidateQuestions@wustl.eduor call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.