Job Description

Job Summary

The Eligibility Screening Services (ESS) Trainer designs and delivers training programs for client facilities and ESS employees, focusing on patient financial services and eligibility opportunities. This role serves as a subject matter expert for educational initiatives, system implementations, and the oversight of document management systems, ensuring consistency and compliance across multiple programs.

Essential Functions

• Develops and delivers training programs for revenue cycle and eligibility representatives, ensuring comprehensive understanding of state, federal, and local eligibility opportunities.
• Evaluates and recommends the retention or non-retention of new hires based on performance during the training and introductory period.
• Updates training curriculum and develops written materials for patient access and eligibility representatives, reflecting changes in policies, programs, and processes.
• Facilitates onboarding processes, including completion of documentation and access setup for new employees.
• Collaborates with operational management to conduct employee evaluations and provide feedback during training.
• Assists in the development and implementation of new training courses associated with process changes or new system introductions.
• Maintains and updates core educational materials and ensures timely dissemination to team members and client facilities.
• Provides assistance and support throughout the phases of system implementation and subsequent go-live transitions.
• Supports the creation of web-based training modules for Patient Financial Services in collaboration with leadership.
• Travels extensively (up to 75%) to deliver training and provide on-site support for ESS employees and client facilities.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree in Business Administration, Healthcare Management, Education, or related field preferred
• 1-3 years of experience in patient financial services, eligibility screening, or healthcare training roles required
• 2-4 years of experience designing and delivering training programs preferred

Knowledge, Skills and Abilities

• Strong understanding of state, federal, and local eligibility programs, including Medicaid, disability, and other patient assistance programs.
• Excellent communication and presentation skills to deliver training effectively to diverse audiences.
• Proficiency in learning management systems (LMS) and document management systems.
• Ability to develop training content, including written materials, online modules, and presentations.
• Strong organizational and time management skills to handle multiple training programs and travel requirements.
• Collaborative mindset with the ability to work effectively with cross-functional teams.
• Proficient in Microsoft Office Suite and other relevant training tools.