Job Description

• Responsible for providing excellent customer service support
• Identifies new Customer Service Representative staff and schedules training
• Provides training for applications
• Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
• Provides training on creating, organizing, updating, and maintaining patient charts
• Reports to region manager/regional VP a monthly schedule of training
• Coordinates special projects as assigned
• Communicates policy changes and best practices
• Schedules on-going and training for existing employees as needed
• Mediates and resolves conflict to prevent escalation
• Travels as needed to cover for Customer Service Representatives who are on vacation/leave
• Assists with training acquisition Customer Service Representative staff on systems
• Helps location management review applications of potential new hires, when requested
• Solves problems independently with minimal supervision

• High School Diploma or General Education Degree (GED) required; some college preferred
• Must have proven human relations skills dealing with referral sources, patients, and administrative departments
  • General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential
• Proficiency in Lincare applications
• Prior experience as a Lincare CSR required
• Ability to convey a positive and professional image to customers and employees
• Excellent communication skills
• Detail-oriented
• Able to effectively provide and respond to constructive criticism
• Capable of following an issue through to its conclusion
• Ability to prioritize issues/situations and respond accordingly
• Able to effectively interact with all levels of the Lincare organization as well as Customers
• Strong customer service
• Home care/health care background is a plus