Gear Inc.

Trainer Customer Service

Gear Inc.  •  Vientiane, LA (Onsite)  •  5 months ago
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Job Description

Introduction

The purpose of a Content Moderator Trainer is to ensure the effective training and development of moderation teams, fostering high performance and adapting to evolving policies.

Key skills and experience

  • Proficient English (at least C1 level);
  • Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
  • Bachelors degree in any related field;
  • At least 1-year experience in training within the BPO industry;
  • Training and coaching skill experience is a plus;
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications;
  • Ability to communicate clearly and concisely, both orally and in writing;
  • Knowledge of peoples learning patterns to design programs with excellent efficiency;
  • Able to work on shifts, weekends, and public holidays.

Responsibility

  • Conceptualize training materials based on data and research;
  • Create training strategies, initiatives, and materials;
  • Test and review created materials;
  • Maintain a database of all training materials;
  • Instruct employee training and onboarding;
  • Review employee performance and learning;
  • Conduct training classes on policy/product;
  • Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.
Gear Inc.

About Gear Inc.

Empowering Global Brands Through Custom BPO Solutions

Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.

Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.

Why Gear Inc?

✅ Custom Integration: Solutions evolve to precisely fit client needs

✅ Global Reach: Localized expertise with a worldwide perspective

✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations

For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.

Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.

Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.

- Website: https://www.gearinc.com/

- Facebook: https://www.facebook.com/GearIncGlobal/

- Instagram: @gearincglobal

- YouTube: http://www.youtube.com/@gearincglobal

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
2007
Website
gearinc.com
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