Job Description

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Facilitates assigned refresher sessions, breakout groups, and knowledge-reinforcement topics when the primary trainer is unavailable or has limited bandwidth.
• Assists with onboarding new hires, supporting nesting programs, and guiding agents through structured learning activities up to certification or recertification.
• Maintains immediate readiness to provide temporary training coverage as scheduled.
• Maintains high standards in your own agent performance (showrate, quality, productivity, compliance, and customer-experience expectations).
• Handles full phone time and production activities when there are no scheduled training, refresher, or learning-related tasks.

Qualifications

• Demonstrated, solid understanding of account processes, policies, and tools.
• Exceptional verbal and written communication skills; clear, confident, and professional.
• Ability to simplify complex information, explain concepts clearly, and guide learners.
• High level of initiative, self-motivation, and accountability in all assigned responsibilities.
• Results-oriented with a strong orientation toward future growth (Advanced).
• Strong natural leadership qualities and the ability to apply leadership instruments (Proficient).
• Excellent cooperation, collaboration, and communication skills (Advanced).
• Expert-level breadth and depth of knowledge regarding account systems and procedures.

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.