Job Description

POSITION: Trainer (Beauty Therapist)
REPORTING TO: Studio Manager
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: FACEGYM Richmond

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!

The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FACEGYM services and retail offerings and offering exceptional customer experience.

Key Duties And Responsibilities:
Responsibilities for this role include, but are not limited to;

• To deliver all workouts in line with all FaceGym Workout protocols

• Responsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house

• Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone

• Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers

• Maintain an exceptional customer experience at every touch point of the customer journey

• Responsible for meeting retail and service individual targets and KPI’s (key performance indicators)

• Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks

• To have a strong focus on maximizing retail potential and client retention

• Operating efficiently point of sale systems, card machines and tills

• Building and constantly updating knowledge on skincare, products and workouts

• Communicate effectively and professionally with all the team, Studio Manager and FaceGym management

• Using learning from each site to further develop your clients experience in store

• Building on and constantly updating your own knowledge on skincare, products and treatments

• Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment

• Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients

• Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard

• Establishing an effective working relationship with full team and management

• Being skillful on Zenoti booking system

• Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.

Person Specification:
The ideal candidate will:

• NVQ 3 Beauty therapy qualification or equivalent

• Hands on experience with customers

• Previous experience of working within beauty, retail and spa

• Enjoys exploring opportunities and using own initiative

• Exceptional customer service skills

• A team player with inspirational social skills

• Articulate and a confident communicator

• Have the ability to stay calm and positive during busy days

• Have the ability to stand during a 6-8-hour shift

• Fully flexible across weekdays and weekends

Our brand values

Teamwork
Adaptability
Ownership
Respect

FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic.

We believe our people’s differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.