Job Description

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent.
• Previous airport and/or customer service experience preferred.
• Must be 18 years of age or older.
• Must have a reliable telephone and transportation number.

JOB SPECIFICATIONS:

• Manage the day-to-day operations within the primary area of responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Perform all duties of subordinate employees when necessary.
• Actively participate in the Safety Management System (SMS)
• Train/retrain all personnel in airline procedures, safety procedures, and company policies.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Monitor employee activity and makes adjustments as needed.
• Handle Off Schedule Operations when Manager is not available.
• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• 1 year or more of Supervisory experience preferred.
• Operations or Airline experience preferred.
• Excellent communication skills
• Strong computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment

Qualifications

OB SPECIFICATIONS:

• Manage the day-to-day operations within the primary area of responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Perform all duties of subordinate employees when necessary.
• Actively participate in the Safety Management System (SMS)
• Train/retrain all personnel in airline procedures, safety procedures, and company policies.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Monitor employee activity and makes adjustments as needed.
• Handle Off Schedule Operations when Manager is not available.
• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• 1 year or more of Supervisory experience preferred.
• Operations or Airline experience preferred.
• Excellent communication skills
• Strong computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment