Job Description

This role is to support the business by being the dedicated Project Trainer within Teleperformance. The successful Candidate will be responsible Teleperformance induction training inclusive of product and regulatory/compliance training needs. The ideal person will have the ability to take training material and bring it to life in a positive and engaging manner. You will also be responsible for completing training needs analysis within the BAU space, feeding this in to future training classes and upskilling advisors and Team Leaders as required.

Qualifications

• Matric/ Equivalent
• 12 Months + Tenure within Teleperformance (Essential)
• Must have positive attendance track record within the last 6 months.
• Must have positive performance track record within the last 3 months.
• Jump accredited for trainers (Advantage)
• Wow accredited (Advantage)
• Temporary relocation (If required)
• Recommendation/Motivational letter from Line manager/ACCM.

Responsibilities

• Designs and develops pre- and post-training activities
• Applies basic service knowledge and advanced training skills to develop and design effective, engaging and innovative learning solutions for both new hire and seasoned employees on a variety of topics using standard course templates and checklists.
• Develops evaluation materials as part of the training cycle to be administered at the conclusion of a module or program.
• Develops and follows a project plan for each course and influences others responsible for tasks to meet target dates. Communicates with manager and other stakeholders when target dates will not be met.
• Stays abreast of and applies trends, innovations, and best practices in the learning industry, and shares them with the team, as appropriate.
• Accountable for attainment of training objectives.
• Leads ad hoc projects as assigned.
• Engages with stakeholders across all projects to identify training needs required to improve overall performance metrics.