Job Purpose:
Ensure training processes are in place and followed to achieve a quality product for the customer. Coordinates the Total Training Plan (Process Manuals & Certification Process). Participates in problem solving related to product quality. Support the organizational needs and values required to achieve Best
Job Duties:
Coordinate and execute training of associates. (45%) �Develop and provide initial orientation of new or transferred associates, which includes safety Must-Know training. �Develop and provide Safety Must Knows training. �Ensure proper training of associates including follow-up �Owner (develop, maintain and ensure proper use) of Departmental Process Manual(s). �Create and revise work instructions, procedures and forms. �Perform random and/or regular specification Layered Process Audits and other audits. �May perform customer on-demand audits, as necessary. �Work with team leaders to schedule training certification events. �Conduct & coordinate mini- trainings initiated thru changes to process �Conduct RF unit training/maintenance Support Q@S program. (45%) �Develop/manage employee Certification process �Know, gather and understand department Quality metrics. �Maintain department cross-training matrix �Perform root cause analysis on remakes and drive improvement. �Work with engineering to resolve process or product issues. �Retrain/work with associates to eliminate errors and remakes. �Participate in department/group management meetings. �Able to gather, sort, graph and present Quality data for month end. �Able to initiate and complete the reject process. �Able to present Q@S meetings for team leaders and/or associates. �Audit Control Plans Provide miscellaneous support. (5%)Create presentations for miscellaneous meetings. �May serve as back-up in production capacity. �Complete other projects, as necessary. �Able to work with Vendors on quality issues �Help maintain 6S program in department Maintain clean and safe work environment. (5%) "Follow 6S procedures to maintain work environment in a neat and orderly condition. �Follow safety policies and procedures. Attend regularly-scheduled safety meetings. �Attend daily huddles and other meetings to ensure smooth flow of communication. �Work all required overtime
Education and Experience:
Required:
-High School diploma or equivalent
-Must be bilingual, English/Spanish (written and spoken)
-Strong communication skills
-Must be able to learn all of the jobs in department
-Must be able to work flexible hours to cover multiple shifts and departments
-Must have good computer skills
-Must be able to prioritize and manage time wisely
Preferred:
-Minimum of 2 years of experience in the department
-Thorough understanding of Quality at the Source
-Ensures quality by: �Clearly defining and utilizing processes in daily work �Understanding SFW team structure, roles and responsibilities �Integrating process methodology into daily work; 5S, 6D, Q@S etc �Looking for innovative ways to streamline work processes across the division �Able to identify Quality gaps �Establishing forums to share best practices �Using department and company scorecard and other metrics �Measuring own work to plan and reports out at a micro and macro level
Our tagline is “the Best Experience Company.” And it’s more than just a set of words—it represents the essence of who we are. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates and team members, our consumers and end users, and our channel and business partners.
Setting the bar so high means our work is never done. We’re always improving every aspect of our business. With the full support of senior leadership and private ownership, we’re making significant investments to deliver the Best Experience.
Our products are available in nearly every major retailer and in thousands of design showrooms. It’s likely you’ve seen our products in large office buildings, small businesses, and maybe even your own home. Our brands include Bali, Graber, SWFcontract, Horizons, Mecho, and more.
Springs Window Fashions’ innovative, high-quality products and best-in-class service are designed to delight homeowners and clients every step of the way.
