Job Description

About Guerlain

Since 1828, Guerlain has defined the French Art of Beauty — where creativity meets craftsmanship, and emotion becomes art. Every creation reflects a deep respect for nature, luxury, and timeless elegance.

As part of the education team, the Trainer embodies this legacy, inspiring Beauty Consultants to translate Guerlain’s heritage and savoir-faire into unforgettable client experiences.

Key Responsibilities

1. Training Delivery

• Conduct new product launch trainings (Fragrance, Makeup, Skincare) to ensure all Beauty Consultants are confident and aligned with brand messaging and service standards.
• Deliver onboarding training for new joiners and refresher sessions for existing members to maintain knowledge consistency and elevate client experience.
• Design and deliver engaging, interactive training experiences that reflect Guerlain’s luxury standards and cater to diverse learning styles.

2. In-Store Coaching

• Provide on-the-job coaching to Beauty Consultants, focusing on product storytelling, selling ceremony, and client experience.
• Observe in-store performance, identify improvement areas, and provide constructive feedback and guidance.
• Partner with Retail Manager to support business objectives through people development.

3. Training Planning & Coordination

• Support the Education Manager in developing the annual training roadmap and execution plan for Malaysia.
• Track and analyze training participation, learning progress, and performance outcomes to ensure training impact and quality.
• Collaborate cross-functionally with Retail, Marketing, and the Singapore Education team to ensure seamless alignment and execution.

4. Brand & Team Development

• Act as a brand ambassador who embodies Guerlain’s values of Luxury, Heritage, and Art of Craftsmanship.
• Stay updated on brand launches, retail trends, and competitor activities.
• Contribute creative ideas to enrich learning experiences and inspire the team’s engagement and excellence.

5. Workshop & Masterclass Expertise

• Conduct client-facing workshops, masterclasses, and brand events, including OOH and in-store activations, in partnership with Retail and Marketing teams.
• Deliver inspiring, luxurious, and educational experiences that deepen client engagement and reinforce Guerlain’s brand prestige.

Qualifications

Requirements

Education & Experience

• Diploma or higher qualification, additional certification in facilitation, training, or adult learning is a plus.
• Minimum 5 years’ experience in training, education, or retail operations within the luxury beauty, cosmetics, or skincare industry.
• Strong knowledge and hands-on experience in Fragrance, Makeup, and Skincare.
• Proven experience in group facilitation and in-store coaching.
• Willingness to travel frequently across Malaysia for training and field coaching.

Skills & Competencies

• Excellent presentation and communication skills, able to inspire and influence diverse learners.
• Proficient in Microsoft PowerPoint, Word, and Excel.
• Strong interpersonal skills, team spirit, and passion for people development.
• Highly organized with attention to detail and a proactive mindset.
• Fluent in both English and Mandarin is an advantage.
• Passion for luxury beauty and continuous learning.