Job Description

Responsible for training Miele employees, dealers and independent service companies in the installation, operation and repair of Miele manufactured appliances. Adherence to Miele's core principles, professional appearance and conduct standards.

Your Responsibilities

• Delivers excellence in training and content across a variety of modalities: instructor-led, online, and print.
• Updates current training materials as needed.
• Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops.
• Partners with training management to identify specific opportunities and skills requiring employee improvement, including improved understanding of policies, procedures, regulations, technologies, and customer relations.
• Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
• Executes testing and evaluation procedures to be used at completion of courses.
• Conducts training sessions covering specified areas in appliance repair solutions, customer service, and other home-based customer products and solutions.

What we're looking for

• High school diploma and relevant experience or an associate's degree
• Knowledge of basic plumbing and electrical skills
• Ability to read and interpret documents such as safety rules, schematics, operation, and maintenance manuals in English
• Ability to multi-task
• Successful pre-employment screening process, including background investigation
• Ability to work professionally with colleagues and be a team player
• Must be self-motivated, customer-oriented person with excellent communication skills
• Ability to effectively interact with all levels of organizational staff
• Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills
• Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time critical environment
• Travel, at approximately 20%, is often necessary in this role and will be a requirement of the position
• MS Office (Word and PPT specifically with knowledge of Excel)

Physical Requirements

• Ability to sit, squat, climb, kneel and crawl occasionally
• Ability to walk and stand frequently
• Ability to bend/twist neck and waist, occasionally
• Ability to use hands repetitively and power/simple grasp occasionally
• Ability for fine manipulation of hands as well as pushing, pulling, and reaching above and below shoulder level occasionally
• Physical ability to lift, pull and push products that weigh more than 11+ pounds occasionally
• Ability to carry items up to 5 feet occasionally

Working Conditions

• Generally, works around equipment and machinery
• May have exposure to dust, gas, fumes, or chemicals
• On occasion, may use special visual or auditory protective equipment

The salary range for this position is $75,000 to $85,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Discounted gym membership
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V