Job Description

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates can learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

The Workforce Operations trainer reports to the Director of Learning & Development- Operations, with a strong relationship to Admin Operations, Payroll, Community Accounting, Regional HR, and Corporate Operations teams as well as the Department Heads and Executive Director in each community supported.

One way that we demonstrate our commitment to transforming lives through human connection is by providing tools and guiding associates to achieve excellence. As Benchmark University is our premiere learning institution, we strive to deliver information and class content in a manner conducive to adult learning.

The Workforce Operations Trainer is responsible for providing and developing training and conducting training needs assessments for the key roles in our communities. The Workforce Operations Trainer helps to identify and provide input for innovating and implementing processes and training procedures to enhance the development of our workforce. This role will combine a strong attention to detail with an ability to multi-task and work under pressure to ensure that our training programs are organized and run smoothly. This role requires frequent travel within the regions of the company and to the Home Office.

Principal Duties/Responsibilities:
▪ Develops multi-media programs and materials for trainings, presentations, workshops, etc.
▪ Act as primary trainer for various operational platforms throughout BSL, including- but not limited to: Dimensions, Dayforce, etc
▪ Develops process improvements to ensure uniform training occurs throughout all communities/regions
▪ Develops and maintain documentation on systems and processes to be used for associate training
▪ Administers a recordkeeping system to track employee training participation and progress
▪ Assists in other administrative and budgeting tasks associated with training programs.
▪ Maintains training records via the Learning Management System (e.g. trainee lists, schedules, attendance sheets)
▪ Partners with the L&D Coordinator to coordinate training sessions and training locations; May proactively reach out to all points of contacts for training locations to communicate course details, enrollment, supplies, food, etc.
▪ Prepares and disseminates materials (e.g. instructional notes, feedback forms, etc.)
▪ Markets available training opportunities to employees and provides necessary information
▪ Acts as a point-of-contact for participants
▪ Reports on training activities and results
▪ Recommends improvements or new training programs
▪ Partners with the Learning & Development team to ensure supplies are on hand, replenishes stock; maintains inventory and keeps training areas organized
▪ Assists with other training opportunities to develop the workforce as they arise
▪ Sets clear priorities, completes assignments in a timely manner while managing multiple duties and responsibilities
▪ Other duties as assigned

Education:
▪ Associate’s degree in business or related field; Bachelor’s degree preferred
▪ 5+ years workforce and labor management systems experience
▪ 2+ years as an adult educator
▪ Prior experience as a Director of Business Administration (DBA) a plus

As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:

• 10 paid holidays plus 1 floating holiday
• Vacation and Health & Wellness Paid Time Off
• Tuition Reimbursement Program
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield