David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Trainer for their Gaming studios in São Paulo, Brazil.
Position: Trainer
Location: São Paulo, Brazil
Employment type: Full-time
Remuneration: Base salary
ABOUT THE ROLE:
In this role, you will be responsible for training new Game Presenters and Shufflers, creating and optimizing training materials, and developing programs that enhance performance and quality. You will play a key role in ensuring staff deliver games confidently and professionally while fostering a culture of growth and excellence.
DUTIES AND RESPONSIBILITIES:
Develop, update, and optimize training materials and structured programs for Game Presenters and Shufflers, ensuring strong knowledge of games and procedures.
Design performance improvement plans and define relevant KPIs to drive training quality and effectiveness.
Deliver hands-on training on table game procedures, controls, and standards, promoting high performance and professionalism.
Motivate trainees through constructive coaching and feedback, sharing insights with both trainees and management to support continuous improvement.
Manage and maintain training programs for new hires and existing team members in close collaboration with Training Managers.
REQUIREMENTS:
Native or fluent in Portuguese (C1 level), Bilingual in English (at least C1).
High School Diploma or higher.
Ability to work effectively within a team and contribute to a collaborative work environment.
Positive attitude with a strong motivation to learn, grow, and develop professionally.
Patience, strong coaching skills, and a genuine passion for motivating and developing others.
Previous experience in iGaming or traditional casino environments is an advantage.
Experience in designing and delivering training programs for casino dealers or similar roles is a plus.
Professional certifications or training qualifications related to casino operations or instructional design are beneficial.
Willingness to work on a flexible schedule, including shifts - 6.30am - 3.30pm, 10am - 7pm 2.30pm - 11.30pm, 10.30pm - 7.30am.
BENEFITS:
Excellent remuneration package based on experience, skills, and performance
Be part of a dynamic international team with a positive and friendly atmosphere
Guidance and tools to reach career potential
Performance bonuses
Private health insurance
Free gym membership
David Kennedy Recruitment Ltd delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
Established in October 2018, DKR is a virtual UK-based limited company, comprising of 150+ staff located across the globe, with fluency in 32 languages.
As a prominent figure in the multilingual recruitment sector, DKR specializes in BPO (including eCommerce, Telco, Digital Media, Automotive, Tourism, Banking, Electronics, and FMCG), Hospitality, SaaS, IT, Forex, Crypto, and iGaming industries.
