Founded in 1981, Japan Experience is the first European tour operator specialising exclusively
in Japan. Our mission is to become the go-to brand for anyone who wants to visit Japan,
currently looking for a travel consultant for our office in Berlin
Primary responsibilities
● Effective management of sales enquiries
● Liaise with Ops Team to handle all booking aspects, including flights ticketing,
accommodation, tours, and activities. (Processing cancellations and amendments)
● Arrange and deliver top quality and complex itineraries
● Cross selling and upselling of all JE services and products
● Ensure client expectations are meet, providing expert advice
● Excellent knowledge of Japan as destination
● Deliver high levels of customer and after sales service
Other responsibilities
● Customer after sales related financial activities (Processing payments, refunds and
credit notes)
● Dealing with last minute changes
● Dealing with issues and complaints
● Creating travel itineraries and documents
● Representing the company during B2C and B2B events
What profile we are looking for :
● Experience travelling or living in Japan
● Eligible to work in Europe
● Live within commuting distance of Wallstraße 9-13, 10179 Berlin, Germany
Language Skills
● German: Native or proficient (if you don't speak German please refrain from applying,
the position requires full command of the German language)
● English : Advanced (Business conversational level)
● Excellent written communication skills in both English and German
Technical IT Skills
● Google drive and documents
● Internet common applications
Destination Knowledge
● Good knowledge of Japan (Prefectures, infrastructure, attractions)
● Awareness of Japanese culture and society
Soft skills
● Reliable & punctual (able to work and arrive on time)
● Attention to detail
● Excellent presentation and organisational skills
● Ability to prioritise workloads
● Target-driven and strategic attitude with the ability to work towards KPIs
● Strong problem solving and multitasking skills
● Flexibility to work evening and weekend shifts (if necessary)
Réf: 7b734064-49f2-4d59-b22d-0bbc5a2e65d2
Japan Experience is a specialist Japan travel company, offering unique products and services to help customers plan their perfect trip to Japan.
We cover all transport needs for travel in Japan, from Japan Rail Pass to car hire, while offering exclusive services different from other tour operators.
We have over 40 house rentals in Tokyo, Takayama, Kanazawa and Kyoto, with our Travel Angels acting as a host and personal guide for the duration of their stay. Our Travel Angels help customers gain an authentic experience: immersing themselves into the local community, culture and experiencing how people in Japan go about their daily lives.
Japan Experience is the one-stop shop for all traveller needs with staff who want to share their knowledge and passion for this amazing country.
