Job Description

We love technology, and we enjoy what we do. We are constantly driven by curiosity, innovation, and the desire to improve every day. We take ownership of our work, value collaboration, and foster a culture of trust and accountability. Our Enrouters embrace challenges, ask questions, learn quickly, and grow together.

We pride ourselves on offering competitive compensation, excellent benefits, a great work environment, flexible schedules, and policies that promote a healthy work-life balance. We care about who you are both inside and outside the workplace, and we are committed to building a strong community of driven, responsible, respectful—and above all—happy individuals. We want you to genuinely enjoy working with us.

Enroute is seeking a Technical Support Trainee to join our team on a project-based engagement

In this role, you will support day-to-day technical operations, assist in troubleshooting issues, and provide first-level support to users. You will collaborate with cross-functional teams to ensure timely resolution of incidents and contribute to maintaining system stability and user satisfaction.

The ideal candidate is eager to learn, detail-oriented, and comfortable working in a fast-paced environment. You are proactive, curious about technology, and motivated to grow your technical skills while delivering high-quality support.

Requirements

• 1–2 years of experience in web development or technical support roles (Junior level).
• Solid knowledge of JavaScript, HTML, and CSS
• Basic understanding of Web Development principles and front-end architecture
• Experience analyzing technical issues in web-based environments
• Ability to read logs and analyze system behavior to identify potential root causes.
• Strong written and verbal communication skills for clear documentation and issue reporting
• Advanced English level
• Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).

Key Responsibilities / Activities

• Triage and investigate incoming technical issues and support tickets.
• Analyze logs, system behavior, and reported symptoms to identify root causes.
• Reproduce reported issues and validate problems when possible.
• Detect recurring issues and identify patterns across multiple cases.
• Document findings, troubleshooting steps, and technical observations clearly and accurately.
• Escalate issues to Engineering or Senior Support following defined processes.
• Track issue status and follow up to ensure proper resolution.
• Support validation of fixes and confirm successful issue resolution.
• Maintain internal documentation, FAQs, and troubleshooting guides.
• Participate in training sessions, shadowing, and continuous improvement initiatives.

Contract Type: Per project

Benefits

Benefits

Monetary compensation

Year-end Bonus

IMSS, AFORE, INFONAVIT

Major Medical Expenses Insurance

Minor Medical Expenses Insurance

Life Insurance

Funeral Expenses Insurance

Preferential rates for car insurance

TDU Membership

Holidays and Vacations

Taquitos Rewards

Amazon Gift Card on your Birthday

Work-from-home Bonus

Equal employment:

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training