Salary:
Competitive + Bonus + Excellent Benefits
Trainee Support Analyst - Ripon (Hybrid Working)
So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Trainee Support Analyst based in Ripon, you’ll be responsible for:
Acting as the first point of contact for IT support via phone, self-service, and live chat
Delivering excellent customer service to colleagues across the business
Managing and resolving IT queries while maintaining high customer experience standards
Supporting key ITIL processes and assisting with major or sensitive incidents
Contributing to IT projects and wider Service Desk initiatives as required
This is a permanent position working 40 hours per week, Monday to Friday, 8 am - 5 pm.
And here’s what we’d like you to have:
A keen interest in starting or progressing a career in IT support
Strong communication skills with a customer-focused approach
Ability to work in a fast-paced environment and manage multiple tasks
Willingness to learn and develop with guidance from experienced team members
Previous Service Desk experience (or transferable skills) is advantageous but not essential
We look forward to receiving your application!
#ACMM100
Wolseley Group is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade professionals.
We supply 160,000 different products from three distribution centres to over 650 branches across the UK. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of a leading UK specialist distributor across plumbing, heating, cooling pipe and infrastructure products, you’ll have access to a wide variety of career opportunities.
