Job Description

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

Launch Your Rail Career with Metro Trains Melbourne

Kick-start your rail career at Metro Trains Melbourne where we keep Melbourne moving. In our paid Trainee Station Assistant Program, you'll gain industry skills working alongside experienced professionals to build a long-term career. You'll complete a nationally recognised qualfication while gaining hands-on experience across Melbourne's rail network.

As the face of our stations, you'll play a critical role in creating a safe, welcoming and reliable experience for our customers. No two days are the same. From assisting passengers with travel information and making service announcements, to supporting platform operations and managing customer flow during busy periods, you'll be at the heart of Melbourne's rail network.

What we're looking for

We're looking for people who are caring, dependable, enjoy helping others, think on their feet and thrive in a fast-paced environment.

• Customer-focused with a genuine desire to help people
• Confident communicator who can engage with a diverse range of customers
• Calm and resilient when faced with challenging situations
• Reliable, adaptable and committed to safety always
• Comfortable working independently and as part of a team

Important things to know

Our stations operate 24/7, so flexibility is key. This part-time role offers a guaranteed 50 hours per fortnight on a rotating roster that includes early mornings, nights, weekends and public holidays. You'll receive paid training and be supported throughout your traineeship journey.

• As part of our structured 12-month traineeship, you will work towards and upon successful completion, receive a Certificate III in Rail Customer Service.
• Station allocation will be determined following training and based on operational requirements. Successful candidates may be assigned to work at any Metro station across our network.
• To successfully complete the traineeship, annual leave is generally unable to be supported during the first 12 months of employment

Salary, Training & Benefits

• Be paid to do on the job training with a Trainee Station Assistant rate of $40.76 per hour, equivalent to $80,557 per annum (based on full-time equivalent earnings) during your first 12 months.
• Free Myki travel card.
• Receive a recognised qualification on successful completion of the traineeship.
• Access a range of employee benefits, wellbeing initiatives and mentoring programs to help develop your career.
• Join an organisation that values safety, teamwork, inclusion and career growth.

Your recruitment journey

• Psychometric Testing
• Language, Literacy and Numeracy (LLN) assessment
• Phone screening interview
• Attendance at an assessment centre
• Pre-employment checks, including:
  • Category 3 Rail Safety Medical (at no cost to you)
  • Employment reference checks
  • National Police Check
  • Rights to work in Australia
• An employment offer for successful candidates

Interested?

Ready to kick-start your rail career? Apply now and join the team helping keep Melbourne moving.

Applications Close Midnight Sunday 23rd August 2026

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.