Job Description

Job Purpose

To support the effective management and progression of Pursuer Road Traffic Accident (RTA) Personal Injury claims under supervision, from initial client contact through to resolution.

This trainee role offers structured development and hands-on experience in a fast-paced legal environment, with full training provided.

The successful candidate will assist in conducting investigations, gathering and reviewing evidence, liaising with clients and third parties, and ensuring compliance with legal procedures and internal protocols. The aim is to build foundational legal skills while contributing to positive client outcomes and maintaining high standards of professionalism.

Key Responsibilities

• Manage a caseload of Pursuer Road Traffic Accident (RTA) Personal Injury claims, utilising the firm’s Case Management System and adhering to established internal procedures and best practices.
• Progress cases efficiently to ensure clients receive timely, relevant, and professional legal advice, maintaining regular communication and managing expectations appropriately.
• Identify cases where early litigation may be strategically advantageous and initiate proceedings promptly where appropriate.
• Provide clear, commercially sound advice on settlement options, including litigation and cost risks, to support informed client decisions.
• Meet and exceed performance targets—such as profit costs and settlement outcomes—while upholding the firm’s ethical standards and reputation.
• Liaise effectively and in a timely manner with referral sources, medical agencies, expert witnesses, insurers, and other third parties to ensure proactive case progression.
• Undertake any additional duties as reasonably required by the business to support team objectives and client service delivery.

Experience & Knowledge

• Excellent written and verbal communication skills.
• Polite, confident, and professional telephone manner.
• Strong numerical skills and analytical thinking.
• Effective time management and organisational abilities, with the capacity to prioritise workload.
• Proficient IT skills, including familiarity with Microsoft Office applications.
• High attention to detail and accuracy in all aspects of work.
• Self-motivated with the ability to work independently and take initiative.
• Strong interpersonal skills, with the ability to collaborate effectively across various levels and departments.
• Experience using a case management system and working knowledge of MS Office is desirable.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. 

Due to the high volume of applications we receive for certain roles, we may close vacancies earlier than the advertised date. We therefore encourage you to submit your application as soon as possible.

About us

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• Minimum 25 days’ holiday plus bank holidays
• Hybrid working model
• 2 x Volunteering days to support charitable initiatives 
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity 
• Medicash cash plan – claim back dental / physio / optical appointments  
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools  
• Discounts and cash back on travel and shopping through Medicash extras 
• Life Assurance Scheme (4 x salary) 
• Pension scheme 
• Active network of Wellbeing Champions – providing mental health support 
• Training and development opportunities 
• Funded social events to connect with your colleagues 
• Dress for your day policy