Job Description

Join our Order to Cash Department and become part of one of four experienced teams, shaping Arla’s effective cash flow. We are the guardians of Arla’s receivables by taking care of our customers and delivering professional and efficient services to all of our stakeholders. Besides ensuring business transactions are properly accounted, we gain experience within international environment, develop our skills, try new solutions and contribute to various projects beyond our regular responsibilities.

While handling collections and credit control processes you will contribute to performance culture within O2C department. After all, we got to where we are because we're passionate about what we do.

How you will make an impact

• Support for the team members in following up on outstanding debts
• Registering and resolving disputes
• Following up on outstanding debts through e-mails, tickets, outbound/inbound calls and other forms of contact
• Co-operation with Arla business units
• Performing regular invoicing tasks within the agreed deadlines
• Issuing manual invoices and credit / debit notes
• Responding to customer’s queries via e-mail and/or phone
• Other responsibilities as assigned by Team Leader and Team Coordinator

What will make you successful

• Bachelor’s or Master’s degree in Accounting, Finance, Administration, Economics, Linguistics or a related field
• Ability to follow instructions and standard operating procedures to perform routine tasks accurately and in a timely manner
• Ability to review documents and records, enter data into systems, verify accuracy and completeness, and retrieve information to prepare reports or respond to inquiries
• Ability to proactively raise and clarify queries with the team, business stakeholders, and customers
• Advanced English language skills
• International mindset
• Basic Excel skills (nice to have)
• Attention to detail
• Customer-oriented mindset
• Team-oriented approach
• Can-do attitude

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

What do we offer?

• Work in an international environment with teams across different countries
• Scandinavian working style – flat structure, informal atmosphere & no formal dress code
• Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility
• Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us
• Private medical care (LUX MED) and life insurance (Unum)
• Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets – you choose)
• Employee Assistance Program (psychological, legal and financial support)
• Wellbeing initiatives, including sports activities and communities (e.g. running team)
• Structured onboarding and access to expert‑led trainings
• Co‑financing of education and certifications, supporting continuous professional development
• Employee referral bonus program
• Brand‑new modern office full of greenery and plants
• On‑site parking
• Spacious canteen with fresh breakfasts and lunches available daily

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Punkt building in Gdańsk.

As of now, we have an IT Services and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission ensuring an optimal global supply of fresh Arla products – every single day.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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