Job Description

A. Job Purpose

The Trainee Dispatch Support role is responsible for providing operational and administrative support to the Flight Dispatch team to ensure smooth day-to-day flight operations. The role supports flight planning activities, monitors operational information, coordinates with internal stakeholders, maintains dispatch records, and assists in the timely dissemination of operational information to relevant teams.

The incumbent works closely with Flight Dispatchers, Operations Control Centre (OCC), Crew Scheduling, Ground Operations, MCC, and other operational stakeholders to facilitate efficient, safe, and compliant flight operations.

Suggested Reporting Line

Key Accountabilities (replace references accordingly)

Support Flight Dispatchers in the preparation and distribution of operational documents and flight-related information.

Support the Flight Watch function through monitoring flight progress and escalating operational concerns to authorized personnel.

Coordinate with various departments within IOCC to ensure timely flow of operational information.

Assist in disruption management activities during irregular operations by facilitating communication between stakeholders.

Maintain operational logs, dispatch records, and regulatory documentation accurately.

Educational & Experience Requirements

Minimum Education Requirement

Bachelor's Degree or equivalent qualification.

Aviation Operations, Airport Operations, or Airline Operations certification will be an added advantage.

Experience

0-3 years of experience in Airline Operations, Flight Dispatch Support, Operations Control Centre (OCC), Airport Operations, or a similar aviation environment.