In line with the UAE Government’s strategy of empowering and developing nationals,
Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best UAEN talents to join our ENBD family.
About the Role:
We are looking for an Inbound Customer Service Associate to join our contact center team. You will be responsible for handling incoming calls, addressing customer inquiries, and providing accurate information about our banking products and services. The role requires professionalism, attention to detail, and a commitment to delivering excellent customer experiences.
What You'll Do:
• Handle incoming customer calls promptly and professionally.
• Provide clear and accurate information about banking products and services.
• Resolve customer inquiries, requests, and complaints efficiently.
• Log and route service requests to the appropriate departments.
• Ensure compliance with company procedures, data privacy, and information security standards.
What You'll Need:
• UAE National with a Family Book.
• Job location: Ras Al Khaimah.
• Bachelor’s degree in any field.
• Excellent English communication skills (written and verbal).
• Strong problem-solving skills.
• Ability to work under pressure.
• Positive attitude and eagerness to learn.
• Able to work on rotational shifts and rotational weekends.
Benefits:
• Competitive salary.
• Incentives based on the KPIs achieved.
• Health insurance.
• Career development opportunities.
• ENBD Employees' staff benefits.
About Emirates NBD
Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.
Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.
