Hendon Cemetery and Crematorium is a 42 Acre Cemetery with carries out approximately 400 burials and 1200 cremations per year, about 40% of the cremations are for the Hindu community. There are two chapels at Hendon Crematorium, the Council are investing in the service, and the chapels are about to undergo a complete rewire, redecoration and have new seating.

About the role

You will work within a small team of crematorium staff who provide a comprehensive range of crematoria and funeral related services. The crematorium operates seven days per week for 360 days per year. You will be required to undertake the following duties.

• To provide day-to-day facility management services including grounds maintenance operations, conducting safety and security operations of the chapel facility, patrols of the grounds and buildings, undertaking road traffic management duties and cleaning of the chapels and toilets etc.
• To provide sensitive front-of-house bereavement care services adopting tact, diplomacy, empathy, and demonstrating integrity and understanding throughout contact with the bereaved.
• To undertake the reduction of human bodies by the process of cremation, adhering to all legislative, health & safety and license requirements, following approved code-of-practice throughout and by employment of best available techniques whilst always maintaining dignity and respect for the deceased.
• To undertake coffin bearing services by appointment, conveying the coffin from the funeral hearse into chapel AND undertake all other physical and manual handling
• To play music and visual images in chapel, using multi-media systems including compact disk, recorded digital mediums, and slide show presentations, ensuring the needs of the bereaved are met during the funeral service.
• To undertake grounds maintenance activities of the cremation gardens including planting, pruning, weeding, and grass cutting and clearing flower tributes from the display areas.
• To display public information including the order-of-service and flower identification card and undertake the daily turning of the pages of the books of remembrance.
• Undertake other facility management duties including cleaning chapels and crematory etc and public areas including the cloisters, book of remembrance and public toilets, ensuring their readiness for inspection without notice.

Until qualified, the Trainee will always work under supervision

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About you

You will be required to attain the Crematorium Technicians Training Scheme qualification operated by the Institute of Cemetery and Crematorium Management or the Training and Examination Scheme for Crematorium Technicians run by the Federation of Burial and Cremation Authorities.

Under supervision

• You will have the ability to provide and deliver efficient and effective crematorium operations.
• You will have the ability to handle coffins, cremation caskets and Urns including bearing a coffin into chapel from the hearse.
• You will have the ability to maintain efficient, effective and secure storage and filings systems relating to cremated remains and documentation.
• You must be able to communicate effectively with colleagues, the bereaved and stakeholders at all levels and demonstrate practically the Council’s commitment to Customer Services.
• You must have the ability to demonstrate integrity, empathy, sympathy, trust and patients and be respectful of the deceased and the bereaved at all times.