Job Description

Job Title: Trainee Claims Handler

Location: Becket House, Worthing

Brand: LRG

Salary Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

and key responsibilities

The Claims Handler is responsible for processing rental warranty claims efficiently and accurately, ensuring excellent customer service and compliance with internal and external regulations. This role involves managing a caseload, collaborating with colleagues, and escalating complex cases to the Senior Claims Handler when needed.

Key Responsibilities:

• Manage a portfolio of claims, ensuring timely and accurate assessment and resolution.

• Review all necessary documentation and evidence to support claims decisions.

• Communicate with clients and stakeholders to provide updates and clarify claim requirements.

• Ensure all claims adhere to company policies, procedures, and UK regulatory standards.

• Identify and escalate complex or high-priority cases to the Senior Claims Handler for further review.

• Maintain accurate and up-to-date records of all claims activity in the claims management system.

• Contribute to the department’s objectives by meeting individual and team performance targets.

• Participate in training and development opportunities to enhance knowledge and skills.

What are we looking for:

• Previous experience in claims handling or a customer service role (rental warranty or insurance experience preferred).

• Basic understanding of claims management processes and UK regulatory requirements.

• Strong communication skills, with the ability to provide clear and concise updates to clients and stakeholders.

• Good organisational skills and the ability to manage a busy caseload effectively.

• Problem-solving skills, with the ability to identify when to escalate a case for additional support.

• High attention to detail to ensure accuracy in claims processing.

• Proficiency in claims systems and Microsoft Office Suite.

What we can offer you:

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Supportive and collaborative team environment

Benefits:

• Competitive Salary Package

• Quarterly and yearly awards

• Salary sacrifice pension scheme

• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.