Job Description

Location: The White Barn - Farnham

Hours per week: 37.5

Competitive salary: 25k - 26.5k DOE

Be part of an Outstanding rated service and an

Award Winning Team

About us

Right at Home GF provides premium quality homecare to older people, those living with dementia and other vulnerable adults in our local communities. Recognised as a progressive, high-quality leader in health and social care, we are delighted to be recruiting a Trainee Care Coordinator for our Guildford team office to help us deliver outstanding care across our local community.

In this role, you’ll use your excellent communication and organisational skills to support our fantastic team of Care Assistants in delivering high-quality, reliable care to our valued Clients. We’re looking for someone friendly, flexible and detail-oriented who will help us continue providing excellent, dependable care.

Main Duties & Responsibilities

• Work closely with the Deputy Care Manager to help keep day-to-day Client/Carer communication running smoothly
• Help ensure scheduling is carried out efficiently, giving Care Assistants enough allocated care time with each Client and allowing for travel time
• Answer the telephone promptly and professionally, helping with enquiries and queries
• Record enquiries promptly and accurately, including all the relevant details
• Make sure changes to Client or Carer needs and availability are shared quickly and clearly with everyone who needs to know, and recorded in the appropriate places
• Log complaints, Care Assistant feedback and enquiries promptly and accurately using the correct procedure
• Support Care Assistants by keeping communication clear and consistent and building strong, positive working relationships
• Record all new Care Assistants and Clients on the system as soon as their details are received
• Report weekly to the Registered Manager and Line Manager on recruitment needs, rota gaps, risks, Care Assistant availability and any concerns
• Identify and match the most suitable Care Assistants for each package
• Prepare consistent weekly rosters and provide Care Assistants and Clients with their rotas in good time
• Monitor and record Care Assistant holidays, sickness and absences accurately
• Plan cover for holidays, training and planned absence, ensuring everything is accurately recorded and reported using the correct procedure
• Keep accurate records on the system of all communications, Client files and Care Assistant files
• Help ensure rostering complies with travel and wait times by reporting these KPIs weekly to your line manager
• Take part in the on-call rota

Person Specification

Qualifications & Experience

• Previous Domiciliary Care experience - Essential
• Experience using a scheduling/HR/recording system – Desirable
• Relevant qualification, such as Health and Social Care – Desirable
• Experience in a customer service setting - Desirable
• UK driving licence, daily use of a car and Class 1 business insurance

Abilities, Skills & Behaviours

• A genuine desire to make a real difference and help our well-established business continue to grow
• Excellent customer service, communication and interpersonal skills
• Good computer skills, including confident use of MS Office, the ability to produce reports and good knowledge of computer systems
• Self-motivated and flexible, with a willingness to take part in an on-call system outside office hours
• Highly organised, with excellent planning and prioritising skills and close attention to detail
• Ability to build and maintain effective, professional working relationships
• Strong administration skills and the ability to manage multiple workloads

This post is subject to an Enhanced CRB check and satisfactory references.

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