Job Description

Operations Monitoring and Terminal Coordination:

• Monitor terminal operations to detect congestion or unusual incidents and coordinate corrective actions with terminal operations, security, and other relevant teams.
• Ensure seamless baggage delivery operations by monitoring processes and resolving delays.
• Supervise Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) to ensure parking stands are allocated before flight arrival and maintain on-time block and off-block operations.
• Coordinate with the Landing Parking Cell and non-scheduled operators to facilitate departure clearances according to flight plans.

Flight Announcements and Status Updates:

• Perform manual or automated announcements within the terminal as required by airlines or terminal operations.
• Make flight status announcements through paging systems, keeping passengers and visitors informed during operations and disruptions.
• Ensure timely and accurate flight information updates on Flight Information Display Systems (FIDS).

Stakeholder Coordination:

• Coordinate with Medical Services, ATC, ground handlers, and terminal operations to address medical emergencies promptly.
• Work with ATC for flight arrivals, parking allocation, runway changes, towing permissions, and other operational updates.
• Collaborate with airlines, non-scheduled operators, ground handlers, engineering, and security teams to facilitate efficient operations during shifts.

Regulatory Compliance and Documentation:

• Ensure adherence to SOPs and regulatory requirements and support compliance with internal and external audits.
• Capture operational data and prepare reports for shift summaries, incidents, and performance tracking.

Training and Development:

• Assist staff in completing mandatory compliance training related to aviation standards, safety protocols, ISO certifications, and operational excellence.
• Participate in mock drills, operational simulations and cross-functional training to ensure seamless coordination with other departments.

Key Stakeholders - Internal:

• Duty Manager - AOCC/JCC
• Airport Operations Team
• Air Traffic Control
• Airport Security
• Emergency Medical Services
• Engineering & Maintenance Team
• Health, Safety & Environment (HSE) Team

Key Stakeholders - External:

• Airlines
• Ground handlers
• Non-scheduled operators
• Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military)
• Medical agencies

Educational Background:

• Post Diploma/MBA or Bachelor's Degree in Aviation Management, Operations Management, or a related field