Job Description

Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.

Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.

The Guest Services Trail Safety role exists to create a safe, positive, and enjoyable on snow experience for everyone. You’ll do this by proactively educating guests on the NZSki Snow Responsibility Code and promoting respectful, responsible behaviour across the mountain.

You are an approachable presence in high traffic and learner areas, spending most of your day on snow. Your presence is just as important as the conversations you have with our guests through friendly engagement and education; you will help prevent incidents and build a strong safety culture.

While enforcement is not the focus of the role, you may occasionally implement stand down periods when serious or repeated unsafe behaviour persists. Education always comes first.

About the Role

On Snow Engagement & Education

• Proactively approach and engage guests to explain and reinforce the Snow Responsibility Code, including right of way, speed and control, stopping and visibility, obeying signage, and equipment responsibility.

• Use plain language and positive framing — focusing on what to do and why it matters.

• Encourage respectful movement around others and responsible enjoyment of the mountain.

• Watching areas such as learner slopes, merge points, and other high traffic corridors.

Guest Services Support

• Meeting and greeting all guests to the ski area.

• Processing sales as well as all other guest enquiries (i.e. managing bookings, rescheduling lessons/transport etc.)

• Finding opportunities to improve our customer’s experience through recommendations you are providing

• Operating our Point of Sale and Guest Database systems.

• Be a source of knowledge for guests by having an understanding of all products, other departments, events, promotions and key dates.

• Support guest services at the base building to ensure a seamless end to end experience.

About You

• Confident, approachable, and comfortable engaging with a wide range of guests

• Calm communicator who can deliver clear education and manage challenging conversations positively

• Strong situational awareness and ability to anticipate risk

• Passionate about snowsports, safety, and delivering an exceptional guest experience

• Comfortable spending long periods outdoors and on snow in variable conditions

As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.

Uniform for all roles is provided (just bring your own base layers)

A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
• 3 Peak winter season pass (Full Time crew)
• Discounted day passes at other ski areas
• Transport to/from mountains.
• Fantastic wellbeing support for all staff
• Nutritional hot crew meals each day (Discounted)
• Discounts at many local eateries, bars, breweries and retail outlets
• Discounts on mountain
• Regularly organised social activities off mountain
• Cool recognition programmes with prizes
• Earn and learn – free ski lessons (Full Time crew)