TxDOT's Houston District is seeking a detail-oriented person interested in traffic and incident management. This role is critical to ensure the safety of citizens traveling through the greater Houston area. The ideal candidate will have a background in data entry, dispatch and/or traffic management. This position requires some flexibility in desired work schedule. Customer service experience is an asset in this customer facing role. Communicating with multiple entities and keeping the Traffic Management Center following TxDOT's mission is key.

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans

• Alternative and/or Flexible Work Schedules

• Paid Leave and Holidays

• Health Premiums paid at 100% for Full-Time Employees

• On-the-Job Training

• Tuition Assistance Program

• Holistic Wellness Program with Leave Incentives

• Career Development and Advancement Opportunities

• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Monitors traffic via computerized surveillance and control equipment located within an Intelligent Transportation System (ITS) managed area. Disseminates information to the public through various forms of communication. Work requires contact with governmental and private entities. Employees at this level follow standard practices that do not require frequent supervision of details.

Essential Duties:

• Advises the general public of traffic conditions through the use of computerized variable message signs, highway advisory radio and/or low frequency television broadcasts.
• Assists in developing routine incident response scenarios.
• Assists in performing real time traffic studies to determine traffic routing.
• Disseminates traffic information through various communication devices to other governmental agencies located within the operations center and/or managed area.
• Monitors traffic flow and conditions through the use of loop detector systems, closed circuit television systems and/or automated vehicle identification systems.
• Updates traffic management data base.
• Uses two-way radios to interact with other transportation and law enforcement agencies.
• Performs other job responsibilities as assigned.

Minimum Qualifications:

Education:

• High School Grad or Equivalent in general high school studies. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications

Experience:

• 2 years of experience in Traffic studies, analysis, computer ops, electronics, traffic management, telecommunication ops. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis.

Licenses and Certifications:

• Valid driver’s license. This position requires driving a state vehicle.

Preferred Qualifications:

• Customer Service Experience - Preferably in telecommunications
• Basic Computer Skills Required

Competencies:

• Some knowledge of:
  • Freeway management system concepts and operations
  • Traffic flow principles and procedures
  • Applicable ITS related computer applications and operations
  • Emergency response procedures
• Some skill in:
  • Collecting, sorting and compiling data
  • Analyzing and organizing business and technical data
  • Administrative support practices and procedures to include writing, editing and report writing techniques, recording meeting notes, record keeping and records management
  • Using computers, applicable programs, applications, and systems
  • Using applicable electronic test equipment
  • Maintaining a safe and effective working relationship with others

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs. at a time and occasionally carry files/small tools
• Light work: Lift up to 20 lbs. at a time and frequently lift or carry objects up to 10 lbs.
• Standing - prolonged periods of time
• Repetitive Motion - substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity - work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:

Please read Standard Conditions of Employment (TxDOT) for all positions.

• To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency’s critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries.

• Employees must be able to report for duty at Houston TranStar during inclement weather or other emergency activations.

• This role is essential to operations and may operate in non-typical hours.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

Click on the appropriate occupational category to view the MOS codes

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Additional Applicant Information for applicants