At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, planners, ITS specialists, and operations professionals, we bring diverse and talented people together to solve complex mobility and safety challenges. At EXP, you will be part of an employee-owned company that values technical excellence, collaboration, and innovation in delivering transportation systems management and operations (TSM&O) solutions.
Are you ready to design your future?
Be our next Traffic Incident Management Coordinator.
Your work environment at EXP
EXP is seeking a Traffic Incident Management (TIM) Coordinator with demonstrated experience in freeway operations, incident response programs, and multi-agency coordination to support major transportation clients across South Florida. This role supports Real-Time Traffic Management Center (RTMC) operations, Freeway Service Patrol (FSP) programs, Rapid Incident Scene Coordination (RISC), after action reports, Severe Incident Response Vehicle (SIRV). The position may involve in-house (client-side) support through staff augmentation, working directly with agencies such as Florida Department of Transportation and regional partners.
What a day at EXP has in store for you
• Coordinate day-to-day Traffic Incident Management (TIM) program activities, including Road Ranger Service Patrol operations, incident detection, verification, response, and clearance
• Serve as liaison between RTMC operators, law enforcement, towing and recovery, fire rescue, and maintenance crews
• Monitor real-time traffic conditions using Advanced Traffic Management Systems (ATMS) such as SunGuide and support incident response decision-making
• Analyze incident data (crash and non-crash) to identify trends, performance gaps, and opportunities for operational improvements
• Support development and implementation of TIM strategies aligned with TSM&O objectives, including quick clearance policies and managed lanes operations
• Assist in performance reporting, including response time, clearance time, secondary crashes, and program efficiency metrics
• Support planning and execution of TIM training programs and multi-agency coordination meetings
• Contribute to development of Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and systems engineering documentation
• Provide support for special events, emergency response (e.g., hurricanes), and contingency operations
• Participate in field reviews, after-action reports, and continuous improvement initiatives
What your experience looks like
Required:
• Bachelor’s degree in Civil Engineering, Transportation Engineering, or 4 years of related field experience with Freeway Service Patrol (FSP) programs
• Minimum 4 years of experience in Traffic Incident Management, TSM&O, or traffic operations
• Experience working with RTMC environments and freeway service patrol programs
• Knowledge of incident management principles, quick clearance laws, and interagency coordination protocols
• Experience with traffic management software platforms
• Strong analytical skills with ability to interpret operational data and performance metrics
• Excellent written and verbal communication skills
• Ability to manage multiple stakeholders and operate in high-pressure, real-time environments
Preferred:
• Maintenance of Traffic for Technicians Certification
• Experience supporting Florida Department of Transportation District operations or similar agencies
• Familiarity with TIM standard Operating Procedures
• Experience with data analytics and visualization tools (e.g., MS Excel)
• • Experience in managed lanes, incident response and safety
• Strong organizational skills and attention to detail
• Ability to lead coordination efforts across multidisciplinary teams
This position offers the opportunity to directly impact roadway safety, mobility, and incident response efficiency while working on some of the most critical transportation corridors in Florida.
Our story
With a mission to understand, innovate, partner and deliver, EXP provides engineering, architecture, design and consulting services to the world’s built and natural environments.
Our heritage dates back to 1906, when the earliest of EXP’s predecessor companies started its engineering infrastructure practice. Today, thousands of creative professionals across EXP work together to deliver extraordinary experiences year after year.
What makes us different
The passion, enthusiasm, diversity and industry-leading capabilities of our employees make us who we are. We’re committed to providing a challenging work environment that cultivates career growth, encourages creativity and rewards excellence.
Find out more about life at EXP by visiting www.exp.com
With a mission to understand, innovate, partner and deliver, EXP provides engineering, architecture, design and consulting services to the world’s built and natural environments.
Our heritage dates back to 1906, when the earliest of EXP's predecessor companies started its engineering infrastructure practice.
Today, over 4,700 creative EXP professionals across North America provide the passion and experience needed to deliver successful projects around the world.
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Guidée par sa mission de comprendre, d’innover, de collaborer et de réaliser, EXP fournit des services-conseils et des services complets d’ingénierie, d’architecture et de conception destinés aux milieux bâtis et naturels du monde entier.
L’héritage professionnel d’EXP remonte à 1906, année marquant le début des activités d’ingénierie des infrastructures de la plus ancienne de ses sociétés patrimoniales.
Aujourd’hui, les quelque 4 700 professionnels d’EXP travaillant depuis les quatre coins de l’Amérique du Nord mettent à contribution leur passion et leur expertise pour assurer la réussite de projets à travers le monde.
