Job Description

Are you an experienced Dispatcher with a talent for optimizing logistics and ensuring timely communication? Do you have strong administrative and time management skills? Are you passionate about providing Peace of Mind to your client group? Are you looking to be a part of a growing team and company?

The Universal Group, recognized as one of Canada's Best Managed companies in 2026, has exciting opportunities in our Dispatch teamAs a Dispatcher, you will be responsible for creating and organizing daily dispatches for job sites, adhering to legal and safety requirements for traffic control. This position also handles administrative tasks, client coordination, and supports the Dispatch Manager as needed, ensuring the organization's operational efficiency and safety compliance

What you will be responsible for:

Dispatch and Communication Support

• Answer and respond to phone and email correspondence.
• Accurately enter job requests into scheduling software.
• Follow up with the client if the Dispatch Coordinator needs more details.
• Provide support for multiple traffic brands.
• Coordinate rental equipment with the Rentals Department.
• Coordinate drop-off and pick-up of AFADs with the Rentals Department.
• Coordinate with the client to receive the Traffic Management Plan (TMP).
• Coordinate non-supply cancellations.
• Track and coordinate the waitlist.
• In customer job number, add Premiums, Rentals, and Traffic Management Plan (TMP).
• Review Traffic Management Plans (TMP) to accurately fulfill traffic control requirements.
• Support After Hours Dispatchers, as required.
  

Dispatch Coordination

• Place employees into jobs and communicate necessary information to employees.
• Add premiums to jobs when employees are assigned to them.
• Support last-minute job placement through phone calls and emails when required.
• Provide essential information and correspondence to Area Managers.
• Coordinate with subcontractors for efficient job assignments.
• Receive calls from traffic personnel reporting absences.
• Accurately enter all absence details through the appropriate method.
• Enter vacation details into the Advanced Time Off and Paid Days form accurately, providing support as needed.
• Ensure the proper callback protocol is followed both with employees and via phone.
• Review weekend availability.
• Process time-off requests and sick days after approval from Area Managers.
• Review approved paid days and add corresponding activities.

What you get from us:

• Extended Medical, Vision, and Dental benefits
• Competitive compensation package
• Paid vacation
• Access to a growing organization with lots of advancement opportunities

What we need from you:

• Knowledge of Windows Office Applications including Word and Excel is required.
  
• Previous customer service and/or traffic control experience is an asset.
• Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure is an asset
• Strong communication and time management skills are essential.
• An ability to work well under pressure and multitask.
• Strong problem solving and conflict management skills.

Where/When you will be working:

• Shifts worked during normal business hours (Monday to Friday from 7am to 5pm) will be in-office. Shifts worked outside of these hours, such as after hour or weekend coverage will be remote.
  
• Hours worked will typically be full time hours, Monday to Friday during business hours.
  

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being ‘Passionate, Authentic, and Driven’ in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public drives us daily.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile!

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can’t wait to hear from you. Come grow with us!

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