Job Description

High Point University is currently seeking Traffic Control Officers. A Traffic Control Officer ensures the safe and efficient movement of pedestrians, vehicles, and bicycles across campus, particularly during peak traffic periods, special events, and emergency situations. Working under the general direction of the Campus Police Department, the officer supports traffic and crowd control operations without engaging in enforcement duties. This position requires a flexible, non-traditional mid-shift schedule. Assigned work hours may vary based on the operational needs of the University. Additional responsibilities include assisting with parking compliance and promoting a secure campus environment through visible presence and coordination with law enforcement personnel. They also assist motorists with jump start and provides vehicle and person escorts as needed.

QUALIFICATIONS:

Education, Experience and Training:

• High school diploma or equivalent
• Valid North Carolina driver’s license, with a clean driving record
• Prior experience in parking enforcement, security, or law enforcement preferred.
• Ability to work outdoors in varied weather conditions.
• Strong communication and interpersonal skills.
• Ability to maintain professionalism and composure in challenging situations.
• Basic computer literacy for citation systems and report writing.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of basic traffic laws.
• Skill in communicating verbally and in writing.
• Skill in exercising tact, diplomacy, and patience with various groups of people.
• Skill in utilizing available information to make quick and accurate decisions regarding action needed.
• Skill in conflict resolution and negotiation.
• Skill in following and giving directions.
• Ability to work under pressure.
• Ability to pay close attention to details.
• Ability to clearly communicate by radio.
• Ability to think strategically, problem-solve, exercise good judgment, and make sound decisions.
• Ability to manage conflict and resolve issues efficiently and effectively.
• Ability to provide excellent customer service and develop interpersonal respect and credibility with various groups.
• Ability to work autonomously and exercise excellent judgment in outlined areas of responsibility.

ESSENTIAL FUNCTIONS:

• Directs traffic to promote continuous mobility and prevent gridlock in a safe manner.
• Assists in traffic control during, before and after special events, in high congestion areas and on unsafe roads. 
• Assists in crowd management duties during large events.
• Assists events team with deploying and maintaining traffic control equipment (Cones, signage, barricades) as directed by Campus Safety or Events team
• Assists motorists and campus community members (e.g., jump-starts, vehicle and person escorts, and giving directions)
• Helps maintain parking equipment, signage and lot conditions: report hazards or maintenance needs to appropriate department
• Directs traffic flow and reroutes traffic in case of accidents or emergencies.
• Notifies supervisor or Campus Police Officers of people who may have violated motor vehicle laws and pedestrian violations.
• Prepares required reports.
• Assists in parking enforcement as directed by the Campus Police Department.
• Assists with the Welcome Centers as needed.
• Serves as a Campus Security Authority as outlined by the Clery Act.
• Other duties assigned by Chief of Police.

For more information regarding this position, please contact Kristy Baker, Accreditation Manager and Professional Standards Investigator, at mbaker7@highpoint.edu.