Job Description

The Traffic Control Security Officer supports safe, efficient vehicle and pedestrian movement in designated Port of Galveston areas. The role provides direction at intersections, crosswalks, and terminal access points while supporting basic security awareness duties consistent with Port expectations, including monitoring entry, reporting unsafe behavior, and aligning with general TWIC and facility access protocols. This is an outdoor, guest-facing role requiring attentiveness, clear communication, and safety-driven judgment.

Key Responsibilities

Traffic Direction & Pedestrian Safety

• Direct vehicles at intersections, entry/exit points, and parking areas to maintain orderly flow during cruise operations and peak traffic times.
• Assist pedestrians and guests with safe crossings; identify and mitigate potential conflicts between vehicles and foot traffic.
• Set up and maintain traffic cones, barricades, and signage to guide drivers through designated routes.

Access & Safety Monitoring

• Monitor vehicle entry into controlled or restricted areas and report concerns to Supervisors.
• Maintain visibility and awareness of surroundings, reporting unsafe conditions, hazards, or suspicious activity promptly.
• Support Port expectations regarding basic TWIC awareness and controlled-area protocols at traffic chokepoints.

Customer Service & Communication

• Provide friendly, professional assistance to guests, drivers, vendors, and contractors.
• Use clear hand signals, verbal instructions, and radio communication to maintain safe operations.
• Direct questions or operational issues to Supervisors when needed.

Incident Response & Reporting

• Respond calmly to minor on-site incidents such as traffic collisions, injuries, or hazards.
• Complete brief activity or incident reports as assigned using approved formats.
• Support and participate in Port traffic and safety drills when requested.

Minimum Qualifications

• High School Diploma or GED.
• Valid TWIC card or ability to obtain.
• Valid Texas Non-Commissioned Security Officer License (or ability to maintain).
• Ability to stand and work outdoors for extended periods in varied weather.
• Strong verbal communication and situational awareness.
• Ability to lift and deploy traffic control equipment.
• Ability to pass background and drug screening.

Training Requirements

• Provided by TSS prior to assignment:
• Traffic direction/flagger training
• Customer service and communication skills
• Basic safety and emergency response procedures
• MTSA-aligned security awareness appropriate to the role
• Annual refresher training consistent with company and Port expectations

Work Environment & Schedule

• Outdoor, terminal-based environment with exposure to heat, cold, wind, and weather.
• Must be available for weekends, holidays, and cruise-driven peak periods.
• Position requires continuous standing, walking, and directing traffic movements.