Job Description

We Make Everything Around Us Better

At PRIME AE, that’s not a slogan, it’s how we work.

Every bridge, building, campus, park, and roadway we design exists to improve how people live, move, learn, and connect. Through architecture, engineering, planning, and consulting, we partner with clients to create thoughtful, practical solutions that leave communities stronger than we found them.

If you want your work to matter, and to be surrounded by smart, collaborative people who care about doing things the right way, you’ll feel at home here.

Who We Are:

PRIME AE Group, Inc. (www.primeeng.com) is a nationally ranked, full-service architecture and engineering firm driven by collaboration, innovation, and a commitment to strengthening the communities we serve. With a growing footprint of offices across the country and a diverse team of more than 550 professionals, we partner with public and private sector clients to deliver thoughtful, high-impact solutions across transportation, education, healthcare, municipal, federal, commercial, and recreational markets.

Our culture blends entrepreneurial energy with the resources of a scaled, multidisciplinary platform—giving our people the opportunity to shape meaningful projects while influencing the future direction of the firm. As PRIME AE continues to expand its capabilities, geographic reach, and leadership bench, this is an exciting time to join a team that is building momentum, investing in growth, and empowering leaders to make a lasting impact.

The Opportunity:

We are currently seeking a Traffic Control Center Operator to support Florida’s Turnpike Enterprise for our Pompano Beach, FL and Ocoee, FL office.

This role is ideal for someone looking to start or grow a career in customer service, call center operations, dispatch, or real-time transportation operations. Whether you have experience in a call center, retail, hospitality, public safety, or another fast-paced environment, this position offers the opportunity to learn valuable skills while supporting the safety and mobility of Florida's roadway system.

As a Traffic Control Center Operator, you will work in a team-oriented, 24/7 operations center where you'll monitor traffic conditions, communicate with emergency responders and field personnel, and provide timely information to help keep travelers safe. This position offers comprehensive training, career growth opportunities, and the chance to make a meaningful impact every day.

What You’ll Do:

As a Traffic Control Center Operator, you will monitor traffic conditions, respond to incoming calls and information requests, and support roadway operations throughout Florida's Turnpike system. Using cameras, communication systems, and specialized software, you'll help identify incidents, coordinate with first responders and field personnel, and provide real-time updates to motorists.

In this role, you'll develop skills in customer service, communication, incident management, and multi-tasking while working in a fast-paced team environment. No prior traffic operations experience is required—we provide the training and support needed to help you succeed.

Key Responsibilities:

• Monitor traffic conditions using cameras, software systems, and communication tools.
• Receive and respond to phone calls regarding roadway conditions, incidents, and requests for Road Ranger assistance.
• Enter and update information in computer systems accurately and in a timely manner.
• Communicate with emergency responders, maintenance personnel, and internal teams to support roadway operations.
• Provide timely traveler information through electronic message boards, websites, and other communication systems.
• Dispatch and monitor Road Ranger Safety Patrol operators.
• Track incidents and document activities using established procedures.
• Identify and report equipment issues and maintenance concerns.
• Maintain accurate records and shift reports.
• Participate in team meetings and ongoing training programs.
• Support a safe and efficient transportation system for the traveling public.
• Perform other duties as assigned.

What You’ll Bring:

• High School Diploma or GED required.
• Previous experience in customer service, call center operations, dispatch, retail, hospitality, public safety, or another fast-paced environment preferred.
• Familiarity with two-way radio systems or communication equipment.
• Ability to gather information from multiple sources and prioritize tasks effectively.
• Strong verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers and learning new software systems.
• Strong attention to detail and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work rotating shifts, nights, weekends, and holidays in a 24/7 operation.
• Experience working in a fast-paced environment requiring excellent customer service and communication skills.

Why PRIME AE:

We don’t just fill positions; we invest in people.

At PRIME AE, you’ll find a supportive, flexible environment where careers are built intentionally, not accidentally. You’ll work on projects that improve everyday life, alongside colleagues who challenge and respect one another.

What sets us apart:

• Career Growth: Flexible career paths across disciplines, from technical expertise to project and people leadership.
• People-First Culture: We value trust, integrity, and collaboration, and we mean it.
• Meaningful Work: Projects that strengthen communities, infrastructure, and public spaces.
• Growth with Purpose: Strategic expansion backed by strong leadership and investment.
• National Reach, Local Feel: Big-firm resources with the agility and relationships of local offices.

Our Commitment:

PRIME AE Group is committed to creating an inclusive environment where differences are respected, voices are heard, and everyone has the opportunity to succeed.

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