Job Description

Do you have a thirst to understand a complicated process conceptually, understanding – ‘What is the problem?’ ‘Why is this a problem?’ And ‘How do we solve it and ensure it does not reoccur?' Then you found the right position for you!

As a Trading Services Associate within the Equity Derivatives Sales Support team, you will be delivering Sales, Client and Global Operational Oversight for the Equity Derivatives Business: fundamentally focused on providing post-trade Sales Support and has extensive Front Office & Client interaction. A huge element of the role is building a network of stakeholders across the globe so interpersonal skills are essential. In this role you will have a clear understanding of the end to end Trade Lifecycle from Front Office through to Back. Leveraging your skillset to identify sub-optimal processes and using intuition to implement remedial solutions.

Job responsibilities

• Complete daily interaction with Sales, Trading, Clients, Middle Office & our Global Operations groups; as well as frequent interaction with Technology and Project delivery teams
• Complete the day to day management of a Sales Desk, coordinating all aspects of pre and post trade support to the client
• Support a number of the 12 Sales desks and 92 Sales people spread across the Europe, Middle East, and Africa region
• Work in collaboration with your team members to ensure a smooth process from the moment a Client is Onboarded all the way until Settlement
• Own a Portfolio of Clients with whom your Sales Desk trade with; becoming the one point of contact for that Client for any queries throughout their Trading relationship with JPMorgan
• Manage the end to end Operations for your Sales desk and Clients. Retaining a global oversight of our Operational teams and ensuring we help our Operational partners in providing an exceptional Client experience
• Manage Derivative lifecycle events, from coordinating trade bookings and Novations; through to cash flow events such as Resets, Dividends & Expiries.

• Act as an escalation point for all parts of the Trade lifecycle, facing off to Sales and Clients to manage their expectations and find solutions

Required qualifications, capabilities, and skills

• Able to multi task a number of high profile escalations whilst managing expectations throughout.
• Able to take a step back and problem solve at a macro scale. Using your conceptual understanding of the products and processes to implement intuitive solutions
• Diligent approach to work; accuracy and precision is vital
• Strong Microsoft Office skills ( Excel, Power Point, Word & Visio)
• Ability to communicate clearly and effectively

Preferred qualifications, capabilities, and skills

• Derivatives product experience and understanding
• Client or Investment Banking Middle Office experience

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.