Job Description

Key Responsibilities would include:-

• Accuracy in processing in line with Standard Operating Procedures with no errors.
• Identify & escalate all errors/exceptions on identification.
• Respond to routine queries/complaints on calls/emails.
• Be audit focused in all BAU activities.
• Comply with the firm's policies & SOPs.
• Navigate systems quickly and accurately.
• Identify opportunities for process efficiency & implement in a controlled manner.
• Exhibit effective communication with key stakeholders.
• Thorough knowledge of SOPs/related check points.
• Perform all work in accordance to department procedures and within productivity processing and quality standards.
• Exercise good judgment and degree of confidentiality.
• Effectively communicate with Managers on problematic transactions or exceptions.

Qualifications/Skills

Team Lead should have/demonstrate the following qualification/skills and attributes:

• Graduates with good academic record.
• Good PC skills including Microsoft office products (Excel, Word, Power point, Access). Candidates with knowledge on Advance Excel (viz. building macros) will be an added advantage.
• Good oral and written communications skills.
• Must be able to work under pressure & deadline driven environment
• Able to grasp/learn concepts and procedures quickly
• Ability to work independently
• Problem solving skills
• Good time management skills
• Must be very detail oriented and analytical
• Analytical with ability to quickly assess situations and resolve complex issues.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.