Job Description

In this role you will be facing different challenges such as:

• Out of the box thinking for resolving daily queries from our many stakeholders from the business, including clients as well!
• Performing daily analytical activities where you will put to practice your knowledge, skills and independent thinking.
• Strong partnership with key stakeholder, finding ways to collaborate together.

And these are some of the activities you will be responsible for:

• Process flow understanding, including ability to understand current flows and linkage between systems and think how the process can be improved/streamlined.
• Work closely with other Operational internal teams and infrastructure groups to support a ‘one team approach’. Partner with them on a day-to-day basis to perform more efficiently.
• Ensuring timelines and client service delivery standards are continually achieved with a client-oriented focus.
• Investigate and provide solutions to various queries from internal/external clients as well as internal teams.
• Complete projects and ad hoc requests to satisfy client and business needs.
• Serve as a reliable point of contact for day-to-day operational client queries, ensuring timely and effective resolution by coordinating with relevant internal teams as necessary.

What do we ask for this position?

• Advanced English, clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate.
• Great team player able to work in a pressurized and changing environment.
• Ability to work independently and in collaboration with other teams.
• Sense of urgency, accountability and ownership of issues until resolution.
• Strong client focus and orientation; and experience in customer service is mandatory.
• Demonstrates attention to detail and organizational skills, with the ability to follow prioritization criteria and consistently meet tasks and deadlines.
• Relevant experience in related businesses is a plus.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

• Generous vacation, exam and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
• Medical coverage for you and your family, including domestic​ partners.
• Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
• Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises.
• Language classes, mentorship programs and customized trainings.
• Platform for employee discounts in Buenos Aires.
• Many others that will be presented to you if you join the team.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.