Job Description

POSITION SUMMARY:

Trading Post Staff is responsible for providing prompt, courteous and accurate service to campers and parents in the trading post. Sales, account management, loss prevention, and building cleanliness are also responsibilities of this position.

ESSENTIAL FUNCTIONS:

Sales

· Set up camper accounts and create vouchers.

· Handle cash and credit card sales quickly and accurately.

· Stock merchandise on a daily basis.

· Accept and check all deliveries.

· Notify Trading Post manager of low stock.

· Safeguard against loss by being aware of unwanted behaviors and report concerns to other staff members.

Guest Services

· Provide excellent customer service as demonstrated by positive remarks on guest surveys.

· Conduct themselves in a professional manner including wearing appropriate attire, nametag, and being responsive and helpful to guest questions.

· Set a good example for participants including cleanliness, language, and sportsmanship.

General Responsibilities

· Demonstrates cooperation, support and flexibility toward fellow staff, programs, and the goals and philosophies of the Fairview Lake YMCA Camps.

· Clean and organize Trading Post building, including storage areas and grounds.

· Punctual to work and program areas. Prepare in advance for assigned activities.

· Encourage respect for personal property, camp equipment and facilities. Communicates concerns and all supply needs to the appropriate director in a timely manner.

· Submit all required reports on time.

· Perform other duties as required.

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Requirements

Minimum Qualifications/Requirements:

1. High School Diploma required, college credits/degree preferred.
2. Strong problem solving and leadership skills.
3. Ability to do basic arithmetic and use a computer.
4. Effective oral and communicate skills. Ability to communicate in various venues, i.e., public speaking, presentations.

PHYSICAL DEMANDS:

Sufficient strength, agility and mobility to perform essential functions which includes walking on uneven terrain, the ability to carry 30 pounds, sustained standing in various indoor and outdoor settings.

Effect on End Result:

Trading Post Staff fulfill a vital role for the Fairview Lake staff team. The effectiveness of the incumbent will be determined by the degree to which the following goals are met:

• Highest marks on evaluation.
• Participants will leave with a larger sense of community.
• High return rate of participants.
• No accidents will occur.
• Equipment and facilities will be in top order.