Job Description

About us

Since our launch in Australia in 2017, we’re dedicated to providing customers with an unparalleled

betting experience. Our mission revolves around making racing and sports betting easier to understand, fun for everyone and faster.

We place no limits on our team’s ability to create customer experiences that redefine the status quo,

striving to offer the fastest betting experience in the world. This is where you come in! We are actively seeking a Call Centre Operator to join our close-knit and talented Darwin team.

Our customers are at the heart of everything we do, and with your experiences, you will play a pivotal role in fostering client relationships and delivering an exceptional experience.

Our ideal candidate will be passionate about customer service, have amazing communication skills,

enjoys working in a fast-paced environment and thrives in a team built on diversity of knowledge and experience.

Rostering / Shift Availability

Ideally, you'll have flexible availability to work Tuesday to Saturday, with shifts rostered between 7am

and 10pm.

• Weekend availability is required.
• This is a full-time, permanent opportunity (38 hours per week).
• We are also open to considering casual candidates with flexible availability.

Role Responsibilities:

Telephone Betting

• Engage with customers via phone to facilitate the placement of live bets.
• Deliver exceptional customer service by addressing inquiries and resolving issues.
• Adherence to confidentiality requirements for all customer information.

Settlement

• Execute Settlement processes to ensure customer payouts are accurate and timely.
• Monitor sports events, odds, and results to ensure accurate settlement of markets.
• Manual resulting of markets and running of scripts to settle markets.
• Collaborate where required, with the Trading team to validate and confirm settlement outcomes, ensuring consistency and accuracy.
• Analyse settlement discrepancies and work to resolve any.
• Re-settlement of erroneously settled markets.

Trading Content

• Ensure that the PointsBet mobile sites and websites have “site health” with respect to promotion, look and feel, pricing and display of key promotional markets.
• Manual creating of markets and running of scripts to update market information.
• The regular sweeping of the website to ensure accuracy, currency and consistency.
• Monitoring website content and product.Following documented processes to ensure that 24/7 Content Task Lists items are actioned correctly and efficiently.

Desired Skills and Experience