Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.
Trading Incidents Analyst
In the position of Trading Incidents Analyst, you will work with Product, Technology, and Trading teams to help manage trading-related incidents. You will help ensure minimal customer impact and contribute to high-quality service delivery. You will provide 24/7 support to Entain's Trading teams globally.
You will support the monitoring, logging, and evaluation of Trading Incidents, escalating issues, and assisting senior team members in investigations and resolutions.
This is a night shift position The first months of employment will be dedicated to training, which will take place during day shifts with mandatory office presence. Once training is complete and you transition to night shifts, the role becomes fully remote.
Important Responsibilities:
Be a contact for Trading Incidents across designated communication channels, escalating as needed.
Monitor and manage shared inboxes, ensuring you log, prioritise, and assign emails according to established procedures.
Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities.
Help with initial incident checks using defined processes, gathering information to support further investigation.
Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues.
Support communication with third-party feed providers by logging issues and sharing relevant details.
You will offer:
Hands-on experience in issue assessment and incident management
Exposure to multiple teams across Trading, Product, and Technology
Degree level education is desirable but not essential.
Ability to clearly document and explain issues in a structured and easy-to-understand way.
Willingness to summarise trading and incident-related information with guidance.
Accuracy and thoroughness in completing tasks.
Previous experience in an operational, trading, customer support, or technical support environment is desirable but not required.
An interest in sports betting, trading operations, or incident management, with a willingness to develop into a more senior role.
Working pattern: Night shifts only Initial training period will be on day shifts with office attendance required. After training, you will move to night shifts and work fully remotely.
Depending on your role and location, you can expect to receive benefits like:
Generous group bonus scheme
Private medical insurance
Pension Scheme
Free subscription to wellbeing app Unmind
Entain & Enhance days – 2 paid days off to focus on your professional or personal development
Sharesave Scheme
Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Equal Opportunities
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Welcome to Entain.
Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.
Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.
But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.
It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team.
We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.
If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.
At Entain, it’s your game. We’re ready to play – are you?
