Job Description

OTIC means smart people doing smart work, together.

We are a wholly owned Australian technology consultancy based in Melbourne, helping our clients design and build intelligent software solutions that unlock real value in their business. Otic Group was created to give talented technology professionals the chance to work with some of Australia’s most prominent organisations, alongside highly skilled peers, in an exciting and fast growing environment.

The Opportunity

Otic Group is currently seeking experienced Trading Application Specialists to join our team and deliver critical outcomes for one of our key energy client operating in global commodity and energy markets.

This role is based in Melbourne and sits within a highly collaborative trading and IT environment that supports end to end energy trading systems across the full trade lifecycle. You will play a key role in ensuring the stability, performance, and continuous improvement of complex trading platforms used in fast moving, high availability environments.

You’ll work closely with local stakeholders as well as international teams across Europe and Asia Pacific, contributing to a true follow the sun support model.

What You’ll Be Doing

As a Trading Application Support Specialist, your responsibilities will include:

Platform Stability & Production Support

• Ensuring system stability and run continuity across trading, risk, and post trade platforms
• Monitoring live production systems, services, and batch processes
• Investigating, resolving, and documenting incidents in a time critical environment
• Coordinating incident resolution with global support and infrastructure teams
• Maintaining and improving monitoring tools, alerts, and operational procedures
• Supporting system releases and adapting monitoring processes as platforms evolve

User & Business Support

• Providing application support across the trading lifecycle (pre trade, pricing, trade execution, risk, valuation, and post trade)
• Handling configuration requests and day to day user assistance
• Actively gathering user feedback on system performance and run quality
• Working closely with business analysts and development teams to improve outcomes

Continuous Improvement & Collaboration

• Contributing to problem backlogs and root cause analysis of recurring incidents
• Sharing ideas to improve system reliability, monitoring, and operational efficiency
• Continuously building knowledge of trading systems and the broader IS landscape
• Participating in a follow the sun support model with international teams

What We’re Looking For

Experience & Qualifications

• **** Must have proven experience with Pre-trade/Pricing – Trade Life Cycle – Post Trade/Greeks/V@r/Valo ****
• University degree in IT, Engineering, Mathematics, or a related discipline
• 5–10 years’ experience in application support within a trading or energy environment
• Strong understanding of trading and/or portfolio management processes

Technical Skills

• Experience supporting large, mission critical production systems
• Strong understanding of trading system architectures and data flows
• Solid SQL skills for data analysis and troubleshooting
• Scripting experience for automation and support tasks
• Good knowledge of Windows based environments

Personal Attributes

• Strong communication and stakeholder engagement skills
• Analytical mindset with a structured approach to problem solving
• Proactive, resilient, and comfortable working under pressure
• Curious, adaptable, and committed to continuous learning
• A collaborative team player who contributes positively to team culture

Why Join Otic Group?

• Work with a leading energy trading client on complex, high impact systems

• Be part of a smart, collaborative, and supportive Melbourne based team

• Gain exposure to global trading operations and international stakeholders

• Enjoy opportunities to grow your technical and domain expertise

• Join a company that genuinely values its people and their contributions

Location & Eligibility

This role is based in Melbourne. Applicants must be Australian Citizens, Permanent Residents, or hold other permanent Australian work rights.

If you’re passionate about technology, thrive in fast paced trading environments, and want to work with smart people doing smart work together — we’d love to hear from you.