Job Description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. 

Primary Objectives

Based on the business mission and key objectives, the Product Manager will be shaping the direction and plans for Tradify's suite of digital products. You'll be responsible for using insights and data to inform clear and articulate briefs that enable the Product Owner and the rest of the cycle team to deliver great outcomes for the business. In an AI-augmented environment, your value lies in sharp problem framing, sound strategic judgment, rigorous thinking and stakeholder engagement. Key activities include contributing to the product roadmap, participating and utilizing research activities, shaping and developing product development briefs to meet strategic objectives, and carefully reviewing and reporting on the performance and outcomes of product development activities.

Reports to:

• Director of Product Functional Relationship with:
• Chief Product Officer
• Chief Technical Officer
• Director of Engineering
• Design Director
• UX / UI Designers
• Business Analyst / Product Owner
• Engineering Team
• Marketing and Sales
• Customer Success Managers
• Customer Support Team

Key Performance Indicators:

• An amazing product that achieves greater success for our customers and our business.
• Ensuring that the Product Owner and cycles team are able to effective produce high quality work that matches or exceeds stated objectives.
• Key business objectives and strategies are being well supported by the product development plan.
• Demonstrating effective use of AI tools to increase both speed and quality of product work.

Key Responsibilities:

• Understand business objectives, and how the product strategy relates to them.
• Develop product plans, and product briefs leveraging AI and influenced by research and insights, and in accordance with our product strategy.
• Own outcomes by ensuring we’re working on the right things, pushing the work through, getting it effectively to users, and reporting on the outcomes.
• Demonstrate thought leadership and serve as a subject matter expert for product management especially product management in this new AI infused world
• Establish and manage the ongoing activities of product management, drawing on inputs and feedback from participants and other stakeholders to ensure we are continually developing and optimising our processes and AI tool-chain
• Synthesise customer feedback (support tickets, reviews, NPS comments, churn surveys) at scale, leveraging AI, while maintaining deep primary research practices that generate genuine customer empathy and nuanced insights AI cannot provide.
• Leverage AI for data analysis to generate actionable insights and connect product outcomes to business results.
• Participating in a team-oriented environment to ensure an amazing user experience via a complex mobile app suite and web platform.

Skills and expertise:

• 5+ years experience in product design, product development and management or an equivalent combination of relevant education and experience.
• Extensive experience of leading product design and product development practices within a UX design or digital product or services company.
• Have deep fluency with AI tools and understand how to leverage them effectively while maintaining rigorous human judgment. You know when to trust AI outputs and when to override them.
• Have expertise in reaching out and understanding consumer behaviour and needs. Leverage AI to synthesize customer feedback at scale that you then verify.
• Have a great understanding of the concepts of product development, and user experience design as they relate to digital product and service design. You stay current on AI design tooling and know how to use it to increase velocity without sacrificing quality.
• Enjoy participating in a high performance team-oriented environment to deliver impactful digital solutions.
• Can serve as a subject matter expert as well as coach others in product development, business case development and product design.
• Are highly organised and motivated with great attention on the bigger picture. ● Have excellent written and verbal communications skills
• Believe that tradies do important work and that supporting them to success is an awesome job.
• Want to do work that improves other people's lives, but also believe it should be fun.

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.