Job Description

Understands and responds to internal customers needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and customers.

Works from blueprints, sketches, and verbal instructions to obtain dimensions and finish specifications. Determines method and sequence of work operation, quality and size of raw stock and hardware necessary to complete assignment. May also make working sketches of cabinets, partitions, walls, fixtures, and frames in order to complete required assignment. Repairs furniture, doors, windows, slot machine stands, and cabinet work. Fabricates cabinets and architectural casework, office partitions, doors, cornices, counters, panel walls, and ceilings. Maintains preventive maintenance program. Maintains inventory of parts and material.

• Will assist other tradesman as required to perform duties outside the carpenter trade, i.e., plumbing, mechanical, painting, electrical, etc.
• Must be able to work off ladders, lifts, in engine rooms around noise, in ceilings, basements, tight or close spaces and in all climate conditions, i.e., heat, cold, high or low humidty, etc.
• Must have valid drivers license, (driving record required,) and pass drug screening. Will adhere to all Pennsylvania Gaming Control Board Regulations and all PA Harness Racing Commission Regulations
• Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors.
• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service.
• Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting.
• Promotes Harrah’s and always projects Harrah’s in a positive light to guests.

• High school diploma or equivalency certificate. Must be knowledgeable of building codes. Previous casino/hotel maintenance experience preferred.

• Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.