This role in summary

Whirlpool is currently seeking a qualified candidate for the role of Trade Partner Services Representative, (Senior Representative Supply & Logistics) This role will be located onsite at our facility in Canada.

The Trade Partner Services Representative is accountable for all aspects of Trade Partner and/or Consumer order management processes and support. You will be on the front lines and will be responsible for delivering accurate, appropriate and courteous expert support in a fast-paced contact centre environment.

Your responsibilities will include

• Manage both outbound and inbound calls from consumers and/or trade partners regarding order inquiries/changes, product availability, delivery escalations, etc.

• Manage and respond to email inquiries from consumers and/or trade partners within established timelines

• Confirming/changing orders/deliveries

• De-escalate and work with the appropriate team to resolve order & delivery challenges

• Proactively manage orders to ensure order quality and order fulfillment

• Communicate processes and policies to internal & external parties as appropriate

• Ensure adherence to established guidelines and follow Standard Operating Procedures

• Provide order and business process support to Sales and Supply Chain functions

• Take various amounts of data from a variety of sources, distill the information and then identify trends and relevant information

• Identify process improvement opportunities

• Support overall Whirlpool Canada business strategies

Minimum requirements

• College Diploma

• 2+ year(s) of experience in a customer service role (virtual or in person)

Preferred skills and experiences

• Strong communication and relationship building skills

• Bilingual (French and English)

• Excellent customer service skills

• Must be a detail oriented high performer with excellent follow-up skills and problem solving abilities

• Superior multi-tasking ability

• To act as the first and single point of contact for customers whenever possible

• Team player that displays the ability to take initiative and work independently

• Strong organization tactics and ability to establish priorities

• Proficient in the use of Microsoft Excel

• Experience in Google Suite products

• Experience using SAP is an asset

• Previous order management or account management experience is an asset

What we offer

Permanent Employees enjoy leading edge benefit programs that allows for choice and flexibility to meet the needs of our diverse workforce. Whirlpool offers a unique opportunity to become your best through cross-functional involvement, challenging work, coaching and feedback, recognition, best-in-class total rewards, and personal growth and career development.

• Flexible Benefits (including Healthcare Expense and Wellness accounts, Income Protection - LTD, AD&D, Life Insurance)

• Parental Top Up Plan

• Family Building Support Benefit

• Whirlpool Additional Designated Holidays (2 extra company paid holidays)

• Employee Assistance Program

• Retiree benefits, Savings Plans, Defined Contribution Pension Plan

• Employee Discount

• Eligible for annual bonus

Additional information

Whirlpool’s Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.