Job Description

Job Purpose

This entry level Trade Operations Analyst will be responsible for support of all trade operations and customer support on the ICE Endex Spot platform.

Responsibilities

• Support orderly trading and operations of short-term European physical gas markets
• Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand
• Learn proprietary trading system functionality and back office support to effectively communicate with customers and bring resolution to all customer queries
• Monitor the health and usage of all systems and vendors supporting the platform, escalating persistent or high-priority problems to the appropriate staff
• Produce operational reports, document and update internal procedures, and assist with special projects as needed
• Provide front-line customer service support
• Provide a quick turn-around to trade disputes

Knowledge and Experience

• Bachelor's Degree with 2+ years’ work experience in a customer service/support role
• Exposure to commodity markets, financial trading environment, or equity brokerage business is essential; exposure to futures markets, a plus
• Good problem-solving and analytical skills
• Friendly, professional telephone manner and strong interpersonal skills
• Must be self-directed and be able to work within a team environment
• Strong attention to detail and ability to multi-task under pressure
• Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs
• Ability to work varying shifts and weekends