Job Description

Be Part Of A High-Performing Team Join a leading global financial institution supporting its capital markets and derivatives trading operations in New York City. This fast-paced, technology-driven environment relies on reliable trading infrastructure, responsive technical support, and close collaboration between front-office professionals and IT specialists. As part of the trading floor technology support function, you will work directly with traders, application support teams, and infrastructure specialists to keep critical trading platforms and market data services running efficiently. Your technical expertise and ability to resolve issues under pressure will help protect trading continuity and minimize operational disruptions. What's In Store For You Location: New York, NY (277 Park Avenue) Work Arrangement: 100% Onsite Engagement: W2 only (no C2C/1099) Contract Duration: November 30, 2026 - November 29, 2027 Schedule: 40 hours per week Opportunity to support front-office trading technology within a global financial services environment. Direct interaction with traders, market-facing professionals, and specialized technical teams. Exposure to business-critical trading platforms, financial applications, and market data technologies. How You Will Make An Impact Provide immediate technical assistance to traders and front-office personnel, resolving issues affecting trading applications, workstations, and market data services. Troubleshoot Bloomberg, Reuters, ICE, and other financial market data platforms to maintain reliable access to trading information. Diagnose hardware, software, operating system, and network connectivity problems affecting trading operations. Monitor the availability and performance of trading technology, identifying potential disruptions before they significantly affect business operations. Collaborate with application support, infrastructure, and networking teams to investigate and resolve complex incidents. Prioritize and escalate critical technical issues according to business impact, ensuring timely communication and restoration of services. Support Windows and Linux environments, utilizing scripting and technical troubleshooting tools where appropriate. Maintain accurate incident records, troubleshooting procedures, and knowledge base documentation. Follow established IT operational controls, security procedures, and financial industry compliance requirements. Requirements Are You An Experienced Trading Floor Technology Support Professional Ready To Make An Impact? 5-7 years of relevant experience in IT support, production support, application support, or trading floor technology environments. Experience providing technical support for financial trading systems, capital markets applications, or similarly time-sensitive business operations. Familiarity with financial market data platforms such as Bloomberg, Reuters/Refinitiv, or ICE . Strong troubleshooting experience with Windows operating systems, desktop hardware, business applications, and network connectivity. Working knowledge of Linux environments and basic scripting or automation. Understanding of network troubleshooting fundamentals, including TCP/IP, DNS, and connectivity diagnostics. Ability to assess technical incidents quickly, determine business impact, and coordinate appropriate escalation. Strong customer service and communication skills when interacting directly with traders and senior business stakeholders. Comfortable managing competing priorities in a high-pressure, time-sensitive environment. Strong analytical thinking, attention to detail, documentation practices, and cross-functional collaboration skills.