Job Description

WHAT YOU’LL DO

As a Trade & Customs Manager you will lead local customs and trade operations, ensuring compliance, efficiency, and alignment with global standards while driving continuous improvement.

You will:

• Oversee daily import/export operations, including customs clearance, logistics formalities, and documentation for all international flows of goods (commercial and non-commercial).
• Implementing continuous improvements and optimisation of customs operations to ensure efficiency, quality and sustainability.
• Lead and develop the Trade and Customs Team, building a high-performing and engaged workforce.
• Manage local trade budgets and monitor import/export costs to ensure cost-effective operations.
• Collaborate with internal stakeholders such as Tax, Accounting, and Logistics to ensure compliance and smooth operations.
• Work closely with regional and central teams to align with global trade policies and standards.
• Coordinate and oversee customs brokers to ensure timely and accurate customs processes.
• Monitor key performance metrics and ensure alignment with global KPIs.
• Act as the key contact for customs authorities, ensuring full compliance with local and international regulations.
• Lead audits, investigations, and post-entry reviews, ensuring corrective actions are implemented when needed.

WHO YOU’LL WORK WITH

Key collaborators include regional and central Trade & Customs, Logistics and Warehouse, Tax and Accounting teams, customs brokers, transport service providers, customs authorities and other internal and external stakeholders across Supply Chain.

WHO YOU ARE

We are looking for people with…

• Minimum of 5 years of experience in customs operations and trade compliance in a senior role, ideally within freight forwarding or a customs brokerage environment
• Solid expertise in import/export processes, customs regulations, and international trade practices, as well as a good understanding of EU and international trade flows
• Experience in managing customs-related risks and ensuring compliance with local and international regulations
• High level of commercial and financial acumen, including experience in budget management and cost control
• Ability to collaborate across teams and manage external partners
• Strong analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities
• Excellent communication skills and ability to work with stakeholders at different levels of seniority

And people who are…

• Strategic, proactive, and solution-oriented
• Strong leaders who can inspire, coach, and develop teams
• Collaborative and able to build strong cross-functional partnerships
• Focused on continuous improvement and operational excellence
• Results-driven, with strong cost awareness and a focus on balancing compliance and efficiency
• Inclusive and empathetic, supporting diversity and understanding their impact on others and the wider organization
• Fluent English, both written and spoken
• Proficiency in MS Office tools, including Excel
  

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• Staff discount card, usable on all our H&M Group brands in stores and online​
• Our employees are included in our H&M Incentive Program – HIP
• Extensive training and onboarding program
• Meal allowances

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.