Job Description

Join us as a Senior Credit Risk Policy Specialist and become part of one of Ireland's leading Credit Insurance Brokers. As part of WTW, Trade Credit & Surety Limited supports clients ranging from multinational organisations to SMEs and micro-businesses, helping them manage and mitigate credit risk. Based in our Dublin office, you will play a key role in supporting our Policy Management team while managing a portfolio of valued clients, ensuring the delivery of exceptional service and operational excellence.

The Role

• Ongoing management of a portfolio of clients.
• Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards.
• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
• Liaise with clients and build relationships.
• Draft and provide all relevant documentation e.g. renewals, alterations, etc.
• Respond quickly and accurately to new business introductions.
• Maintain a detailed knowledge of products and services offered.
• Ensure accurate loading of data into the internal systems within agreed time and quality standards.
• Manage client pricing to ensure each client meets agreed target profitability levels.
• Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels.
• Ensure adherence to Group policies, procedures and all regulatory requirements.
• Provide feedback on corrective action required to retain clients or enhance process performance.

What you’ll bring

• Previous experience working for an insurer or broker.
• CIP qualified or significant progress to achievement of CIP.
• Excellent client advocate.
• Driven, proactive and flexible.
• Capable of solving problems.
• Good interpersonal, organisational, analytical and communication skills.
• Highly accurate with good attention to detail in completion of all tasks.
• Passion for learning and understanding the Trade Credit Insurance industry.

What we offer

At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support, employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including our share scheme, cycle-to-work programme, dental, critical illness protection, enhanced optical cover, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com