Job Description

Overview

Overview

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overview : StoneX business is divided into five business segments. These are explained briefly as below :-

Institutional: Immerse yourself in the best-in-class institutional-grade technology, working alongside industry experts and gaining exposure to various asset classes, such as equities, options, fixed income securities, and advanced trading, research, and management technology.

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Commercial: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.

Payments: A Swift-accredited service bureau and member, our Payments division provides NGOs, institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.

Corporate Functions: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities

Job Purpose

The role is customer facing and relationship driven ,responsible for supporting existing commercial clients( Agricultural businesses ) ,market report translation , account opening process and order processsing.

Roles and Responsibilities( not limited to) :-

• Interact with clients daily on order placement, execution and completion.
• Support the desk by answering phones, completing order tickets, and checking daily trades and afternoon prelims
• Deliver a consistently high standard of service to internal and external clients
• Respond to client requests promptly, follow through to resolution, and escalate to a senior team member where appropriate
• Work proactively and collaboratively with the wider teams
• Maintain accurate records and documentation

Qualifications

Prefered work experience

0-2 yrs of customer service or customer-facing experience in an agricultural, agri-business, grain or commodity-market .Prior internship, univerity project work experience in financial services industry or demostratable knowledge of the commodity market.

Skills required to thrive at StoneX and the role:-

• Communicate effectively by building relationships, communicate your ideas clearly.
• Listen actively and seek feedback to support your growth
• A collaborative and team-oriented approach
• Manage time effectively and demonstrate accountability for your work
• Demonstrate creativity, curiosity, and resourcefulness when faced with challenges.
• Adapt positively to change, new situations and fast-paced environment
• Approach challenges with a positive, solutions-focused and growth mindset.

Certification required for the role

• Certification for Series 3 license may be obtained with this role

Eligibility Criteria

• A recent graduate with Bachelor’s or Master’s degree from an accredited university in a relevant program
• Must be fully authorized to work in the country where the role is based without requiring sponsorship in the future.

RTO

Minimum 4 days inthe office