We are looking for a detail-oriented and organized Track & Trace Representative to join our growing logistics team. In this role, you will be responsible for monitoring active shipments, communicating with drivers and brokers, and ensuring timely delivery updates throughout the transportation process.
Position Responsibilities
• Heavy carrier interaction and communication daily via phone and/or email
• Obtain basic knowledge of operational reporting for accounts
• Maintain high level of customer service to both internal and external customers
• Monitor loads for exception and manage exceptions to closure
• Tracks/traces orders using TMS and Online Tracking Websites
• Communicates any discrepancies found during track/trace to account owner
• Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
• Training of carriers on use of Covenant Logistics web tools
• Other Tasks as assigned by management
Workingconditions
Working schedule: Monday - Friday 8 am - 5 pm EST
Office or Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Knowledge Skills, and Abilities
• Success in tactical roles
• Good multi-tasking skills, ability to handle multiple projects concurrently
• Self-motivated with strong time management skills
• Maintains effective working relationships with peer departments, service providers and customers
• Solid experience and knowledge of TMS, Excel, Access, and Word
Zelh combines outsourcing and automation into one easy-to-use, end-to-end solution. Give us any logistics business process and we’ll break it down into its component steps, map it to our proprietary framework, and run it for you with a combination of scalable human intelligence & best-in-class technology
Our focus is on providing cost-efficient, AI-enhanced remote staffing solutions tailored specifically for the logistics industry. We source top-tier talent exclusively from Eastern Europe, ensuring a team of highly skilled professionals with advanced degrees, strong English proficiency, and exceptional soft and tech skills. This approach helps our clients save up to 53% in operational costs while gaining access to a workforce capable of elevating their business processes.
By partnering with Zelh, logistics companies can navigate market uncertainties with confidence, enhance their competitiveness, and deliver superior services to their clients—all while optimizing costs and maximizing efficiency.
